Natalia Znovets
Charlotte,NC
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2016
2016
years of professional experience
Work History
Additional Activities
Volunteer Interpreter For Friends Family Members At The Hospitals And Schools
Small Business Banker
Wells Fargo
9005 Albemarle Rd, Charlotte, NC 28227
02.2012 - 11.2015
- Processed applications for new accounts.
- Maintained up-to-date knowledge of competitors' products.
- Trained new hires on customer service policies and procedures.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
- Assisted customers with banking needs and inquiries.
- Calculated fees due, interest and change for customer transactions.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Cross-sold credit cards, loans and other bank products.
Premier Banker PB2
Wells Fargo Bank, N.A.
9005 Albemarle Rd, Charlotte, NC 28227
7 2002 - 11 2015
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Activated new accounts and issued customer identification numbers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Educated customers on features and benefits of banking products and services.
- Provided advice on different bank products and financial options.
- Evaluated client financial positions and identified most appropriate banking products.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Processed customer applications and approved loans in accordance with bank policy.
- Tracked and processed customer account requests and applications.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained customer records and updated account information.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
Education
High School Diploma - Minnesota
James Madison High School
430 Technology Parkway Norcross, Georgia 3009205.2005
Skills
- Processing Customer Requests
- Document Organization
- Product and Service Sales
- Closing Procedures
- Wire Transfer
- Customer Inquiries
- Customer Loan Processing
- Customer Transactions
- At Wells Fargo Bank answered calls promptly and conducted interpretation in a friendly and professional manner
- Maintained a professional demeanor throughout the call
- Cultural competency
- Interpersonal skills
- Active listening
- Communication
- Accuracy
- Memory
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Small Business Banker
Wells Fargo
02.2012 - 11.2015
Additional Activities
Volunteer Interpreter For Friends Family Members At The Hospitals And Schools
Premier Banker PB2
Wells Fargo Bank, N.A.
7 2002 - 11 2015
High School Diploma - Minnesota
James Madison High School