NATALIA MARIA PEREZ FLOREZ
DORAL,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking a competitive position. Offering excellent communication and good judgment.
I am open to learn more, I am so good fitting in new team groups and solving in a fast way issues and daily procedures
Overview
28
28
years of professional experience
Work History
VP
JONAUS CORP
MEDLEY, FL
02.2022 - Current
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Resolved issues and recommended actions based on production and compliance reports.
- Increased company growth through collaboration with sales and marketing departments.
General Manager
NATURAL GINGER CORP
Medley, FL
08.2009 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Retail Merchandiser
SELLETHICS
CHARLOTTE, GA
08.2008 - 07.2009
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
Retail Supervisor
International Market Link
WESTON, FL
07.2005 - 05.2008
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Coordinated merchandising displays, signage and sales enablement.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Submitted reports to senior management to aid in business decision-making and planning.
Assistant Store Manager
PANNA Cafe Express
WESTON, FL
08.2000 - 06.2005
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Airport Operations Agent
Lan Chile Colombia
Bogota, Bogota DC
06.1997 - 07.2000
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Provided announcements to passengers to explain baggage procedures.
- Used Amadeus system to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Conducted departure and arrival briefings.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Airport Customer Service Agent
AVIANCA COLOMBIA
BOGOTA DC, BOGOTA DC
02.1994 - 03.1997
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
No Degree - Accounting Technology And Bookkeeping
FLORIDA INTERNATIONAL COLLEGE
Hialeah, FLNo Degree - AIRLINE ADMINISTRATOR
POLITECNICO GRANCOLOMBIANO
BOGOTA Skills
- Process Improvement
- Leadership and People Development
- Media Relations
- Executive Leadership
- Operational Analysis
- Change and Growth Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
VP
JONAUS CORP
02.2022 - Current
General Manager
NATURAL GINGER CORP
08.2009 - Current
Retail Merchandiser
SELLETHICS
08.2008 - 07.2009
Retail Supervisor
International Market Link
07.2005 - 05.2008
Assistant Store Manager
PANNA Cafe Express
08.2000 - 06.2005
Airport Operations Agent
Lan Chile Colombia
06.1997 - 07.2000
Airport Customer Service Agent
AVIANCA COLOMBIA
02.1994 - 03.1997
No Degree - Accounting Technology And Bookkeeping
FLORIDA INTERNATIONAL COLLEGE
No Degree - AIRLINE ADMINISTRATOR
POLITECNICO GRANCOLOMBIANO
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