Summary
Overview
Work History
Education
Skills
Timeline
Natalie Abreu

Natalie Abreu

Kissimmee,FL

Summary

Dedicated and results-driven bilingual supervisor with over 10 years of experience in pharmacy operations and team leadership at Optum Rx Genoa Core. Skilled in supervising cross-functional teams, driving performance, and fostering a culture of accountability and growth. Strong background in compliance, staff development, and client relations. Passionate about improving processes and supporting high-quality care delivery.

Overview

10
10
years of professional experience

Work History

Supervisor Pharmacy Care

Optum Rx Genoa Core
05.2025 - Current
  • Manage a team of 10 remote employees.
  • Conduct Daily huddles, weekly, bi-weekly calls and monthly 1:1 utilizing Microsoft Teams.
  • Conduct performance evaluations and provide coaching, increasing team productivity and reducing turnover.
  • Manage departmental budget, identifying cost-saving opportunities. Approving Staples orders and IT orders.
  • Hire & Onboard process including interviews, training and setting up office equipment.
    Manage Time cards for each employee, adjusting times for punch errors, approve PTO, approve time cards before payroll is due.
  • Attend supervisors meetings to discuss department goals, expectations, and new implementations.

Sr Pharmacy Care Coord

Optum Rx Genoa Core
06.2019 - 05.2025
  • Attended daily huddles, weekly and bi-weekly calls utilizing Microsoft Teams. 1:1 monthly.
  • Handled inbound and outbound calls for patients that had questions about their medications, copayments, refills and Prior Authorization.
  • Arranged medications delivery to the clinics for patients that had appointments for injections.
  • Completed weekly and monthly reports assigned by my supervisor. Utilizing Microsoft office, Excel and powerpoint.
  • Supported team members when they needed help with their reports or any other tasks.
  • Manage my tasks by time.
  • Kept all documents PHI protected. By locking documents in locked cabinets or shredding documents.

Education

Business Management Certification -

IAP Career College , Online
2025

Licensed Pharmacy Technician - Pharmacy Technician

Technical College, Kissimmee, FL
05.2014

Skills

  • Leadership/ Team Management / Conflict Resolution/ Communication/ Time Management/ Problem-Solving/ Performance Monitoring/ Coaching & Training/ Decision-Making/ Adaptability/ Microsoft/ Payroll/ Business Management/ Human Resources

Timeline

Supervisor Pharmacy Care - Optum Rx Genoa Core
05.2025 - Current
Sr Pharmacy Care Coord - Optum Rx Genoa Core
06.2019 - 05.2025
IAP Career College - Business Management Certification ,
Technical College - Licensed Pharmacy Technician , Pharmacy Technician

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