Natalie Albino
128 Tina Island Dr. Osprey,USA
Summary
Throughout my years of hospitality and customer service, it has strengthened my ability to multitask and has made me much more efficient. My passion and willing to learn, have given me the ability to enhance guest experiences. Bilingual and have excellent communication skills. Are you ready to upgrade your team? Give me a call and I'll explain to you how I can make a major improvement in your company and your work team.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Caregiver/ Cleaning Service
Cleaning Maid Better
Venice, USA
01.2021 - 01.2026
- Provided compassionate personal care and daily assistance to clients.
- Assist with mobility, walking, and transfers.
- Managed medication reminders for clients.
- Provide companionship and emotional support.
- Help maintain daily routines and schedules.
- Monitor and report the individual’s condition or behaviors.
- Communicate respectively with clients, family members, and healthcare providers.
- Keep the home, clean, safe and organized.
Assistant Manager
Premier Kitchen and Bath
North Port, USA
12.2017 - 12.2021
- Assist the manager with daily business operations.
- Schedule customer appointments, consultations, and installations.
- Communicate with customers about project details, timelines, and updates.
- Prepare and organize estimates, invoices, contracts, and work orders.
- Follow up on customer leads and help with sales.
- Answer phone calls, emails and customer questions.
- Handle customer concerns and resolve issues professionally.
- Trained and supervised office staff.
- Maintain professional relationships with customers, contractors, and vendors.
Server/Bartender
Executive Billiards
White Plains, USA
01.2015 - 01.2017
- Recommend menu items, specials, and drinks to customers.
- Greeted customers and delivered friendly, professional service to enhance guest experience.
- Provide excellent customer service to encourage repeat business.
- Check identification and follow responsible alcohol service policies.
- Enter orders into POS system and process payments.
- Handle multiple tables and orders while maintaining attention to detail.
- Work efficiently in a fast-paced environment.
- Assist coworkers and support overall team operations.
Education
High school or equivalent -
Venice Senior High School
VeniceSkills
- Office administration
- Strong communication skills
- Bilingual
- Staff training and supervision
- Organization and time management
- Problem solving and decision making
- Multitasking while paying attention to detail
- Dependability and strong work ethic
- Excellent Communication & Computer Skills
- POS skills
- Restaurant serving Experience
- Faxing and printing
Certification
Driver's License, 12/01/21, 01/31/30
Timeline
Caregiver/ Cleaning Service
Cleaning Maid Better
01.2021 - 01.2026
Assistant Manager
Premier Kitchen and Bath
12.2017 - 12.2021
Server/Bartender
Executive Billiards
01.2015 - 01.2017
High school or equivalent -
Venice Senior High School