Natalie Alfaras
Miami,FL
Summary
Compassionate and detail-oriented Patient Access and Customer Service professional with experience in high-volume scheduling, client intake, and accurate data entry in fast-paced service environments. Skilled in managing inbound calls, coordinating appointments, verifying client information, and delivering professional, patient-centered support while meeting quality and productivity metrics.
Known for excellent interpersonal communication, strong attention to detail, and the ability to multitask while maintaining confidentiality and accuracy. Experienced in using scheduling systems, Microsoft Office, and digital client records, with a strong commitment to HIPAA standards, regulatory compliance, and service excellence. A collaborative team player dedicated to creating positive patient experiences and supporting Baptist Health’s mission of compassionate, high-quality care.
Overview
14
14
years of professional experience
Work History
Remote Executive Assistant//Executive Assistant/Personal Assistant to the Owner
Pawfessional Sitters Of Miami
Miami, FL
03.2016 - 01.2026
- Streamlined executive communication by managing emails, phone calls, Billing of services and scheduling appointments.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Salon Owner/Operator/Esthetician
Lash Addixtion
Miami , FL
06.2020 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Learned and remained updated on statutory requirements and regulations.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained and motivated employees to perform daily business functions.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Work with clients on obtaining the best skin care routine and products
- Lash Artist
- Permanent makeup artist
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
Brand Merchaniser/Sales Representative/Trainer
Acosta Sales & Marketing
Miami, FL
01.2021 - 08.2022
- Maintained Relationship with Store managers.
- Work with store manager on keeping store stoked and products displayed is optimal locations to drive sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer and Store employee questions about products and services, helped locate merchandise and promoted key items.
- Trained Store managers and employees to listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
Brand Merchaniser/Sales Representative/Trainer
Crossmark
Miami, FL
05.2018 - 12.2020
- Answered customer and store employees questions about products and services, helped locate merchandise and promoted key items.
- Increased business sales utilizing and recommending via product knowledge.
- Trained employees to listened to customer needs and desires to identify and recommend optimal products.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Freelance Makeup/Hairstylist
Self
City of Los Angeles, CA
02.2012 - 12.2018
- Serviced high-profile clients with Professional techniques in Both Hair and Makeup.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Education
Associate of Arts - Business
Miami Dade College
Miami, FLCosmetology Lisence -
Paul Mitchelle Miami
MiamiCertificate Beauty Industry Essentials -
Fashion Institute of Technology
New York, NYBachelor of Science - Nursing
Fortis
Miami, FL09-2026
Skills
- Patient Appointment Scheduling
- Patient Intake & Registration
- Insurance & Demographic Verification
- Call Center & High-Volume Phone Support
- Electronic Records & Scheduling Systems
- HIPAA Compliance & Confidentiality
- Customer Service & Patient Communication
- Accurate Data Entry & Typing
- Microsoft Office (Word, Excel, Outlook)
- Fast-Paced, High-Volume Workflows
- Attention to Detail & Organization
- Basic Medical & Insurance Terminology
- Bilingual: English & Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Brand Merchaniser/Sales Representative/Trainer
Acosta Sales & Marketing
01.2021 - 08.2022
Salon Owner/Operator/Esthetician
Lash Addixtion
06.2020 - Current
Brand Merchaniser/Sales Representative/Trainer
Crossmark
05.2018 - 12.2020
Remote Executive Assistant//Executive Assistant/Personal Assistant to the Owner
Pawfessional Sitters Of Miami
03.2016 - 01.2026
Freelance Makeup/Hairstylist
Self
02.2012 - 12.2018
Associate of Arts - Business
Miami Dade College
Cosmetology Lisence -
Paul Mitchelle Miami
Certificate Beauty Industry Essentials -
Fashion Institute of Technology
Bachelor of Science - Nursing
Fortis