Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Natalie Quiroz-Cross

Nashville ,TN

Summary

Proven track record in enhancing customer loyalty and upselling products at EcoShield Pest Solutions, demonstrating exceptional customer service and problem-solving abilities. Expert in active listening and critical thinking, I significantly contributed to sales growth and team mentoring. Skilled in customer education and relations, consistently exceeding sales targets through strategic upselling and effective communication. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

EcoShield Pest Solutions
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

Moxie Pest Control
05.2022 - 03.2023
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Dog Caretaker

Dogtopia
01.2021 - 03.2022
  • Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
  • Provided overnight care for clients'' pets, offering peace of mind during vacations or extended travel plans.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.

Paint Department Associate

Home Depot
06.2020 - 01.2021
  • Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
  • Increased sales revenue with effective product merchandising and strategic promotions implementation.
  • Optimized display layouts for enhanced visual appeal while simultaneously improving ease of access for customers.
  • Collaborated closely with other departments to execute store-wide initiatives, driving overall customer experience improvement.
  • Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
  • Exceeded sales targets consistently through proactive upselling of related products such as brushes, rollers, and primers.

Education

High School Diploma -

STEM Prep Academy
Nashville, TN
05.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Scheduling
  • Customer Education
  • Team Player
  • Customer Relations

Certification

I am Category 7 certified since July 2024

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

EcoShield Pest Solutions
04.2023 - Current

Customer Service Representative

Moxie Pest Control
05.2022 - 03.2023

Dog Caretaker

Dogtopia
01.2021 - 03.2022

Paint Department Associate

Home Depot
06.2020 - 01.2021

High School Diploma -

STEM Prep Academy

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Natalie Quiroz-Cross