Natalie Atchley
Caldwell,ID
Summary
Cutting-edge almost graduate of Dental Hygiene with latest training, education and real-world experience. Skilled at dental cleanings and patient education. Well versed in all aspects of dental office operations and EHR systems. Quick to build relationships with patients and successful at working with teammates to achieve patient care goals. In all that I do, I put my patients FIRST.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Corporate Trainer
Terry Reilly Healh Services
02.2021 - 05.2022
- Collaborated with management to identify company training needs and scheduling.
- Developed effective training manuals, modules and teaching aids.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Helped implement a new EHR system (EPIC) company wide.
- Facilitated New Employee Orientations.
- CPR Instructor Certified - Lead CPR courses for the company.
Template Builder
The Vancouver Clinic
01.2020 - 02.2021
- Created and monitored all medical and hospital providers schedules in the EHR system (EPIC).
- Implemented a new program to aid in increasing provider access for patients.
- Held and lead weekly meetings with Directors and Medical Providers on their current access in their schedules as well as how many new patients they are seeing per week.
- Worked closely with the EPIC certified staff and C Chain Personnel.
Administrative Assistant
The Vancouver Clinic
06.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Helped HR with New Employee needs and tasks.
- Gather the C- Chain's credit card receipts to track and keep balances up to date.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Youth Development Professional
The Boys And Girls Club Of Southwest Washington
08.2018 - 11.2019
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth and maintained security for each child under care.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Worked directly with at-risk or youth offenders to improve life skills.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Provided crisis intervention and emotional support to youth.
- Helped youth develop and achieve personal goals with close support.
Patient Service Representative
The Vancouver Clinic
11.2018 - 06.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Provided excellent customer service to patients and medical staff.
Education
Associate of Science - Dental Hygiene
Carrington College
Boise12.2023
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ05.2018
Skills
- Team Player
- Time Management
- Patient Communication
- Exceptional Written Communication Skills
- Punctual and Reliable
Certification
- Certified in Local Anesthesia
- BLS Certified
Timeline
Corporate Trainer
Terry Reilly Healh Services
02.2021 - 05.2022
Template Builder
The Vancouver Clinic
01.2020 - 02.2021
Administrative Assistant
The Vancouver Clinic
06.2019 - 02.2020
Patient Service Representative
The Vancouver Clinic
11.2018 - 06.2019
Youth Development Professional
The Boys And Girls Club Of Southwest Washington
08.2018 - 11.2019
Associate of Science - Dental Hygiene
Carrington College
Bachelor of Science - Healthcare Administration
Grand Canyon University
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