Natalie Bailey
Palmer,AK
Summary
Motivated business professional bringing six years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Great Places Early Learning Center
Wasilla, AK
07.2017 - 08.2024
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as principal stakeholder over organization's complete operations.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Owner/Operator
Matanuska Coffee Company
Wasilla, AK
03.2019 - 02.2021
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Child Care Provider
Bright Minds Learning Center LLC
Wasilla, AK
05.2016 - 06.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Worked with children to develop good cognitive, physical and language skills.
- Developed age-appropriate activities and crafts to engage children.
- Kept notes of behavior issues, food served, and medications administered to children.
Server Supervisor
IHOP
Wasilla, AK
05.2014 - 01.2017
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Shift Supervisor
SUBWAY®Restaurants
Wasilla, AK
01.2014 - 05.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
Education
Associates - Early Childhood Education
University of Alaska Fairbanks
Fairbanks, AKSkills
- Personnel Management
- Business Planning and Strategy
- Competition Evaluation
- Risk and Mitigation Analysis
- Inventory Control
- Financial Reporting
- Operations Management
- Microsoft Office 365
- Software Applications
- Desktop Support
- Strategic Marketing
- Executive Leadership
- Build Revenue Streams
- Change and Growth Management
- Develop Business Structures
- Effective Communicator and Public Speaker
Certification
- Child Care Associate
- Adult and Infant First and Aid/ CPR valid through 7/2026
- ServSafe Manager Certification valid through 4/2028
References
Rainey Johnson
(907) 521-7792
Emily Imlah
(208) 304-7253
Destiny Copelin
(907) 707-5994
Timeline
Owner/Operator
Matanuska Coffee Company
03.2019 - 02.2021
Owner/Operator
Great Places Early Learning Center
07.2017 - 08.2024
Child Care Provider
Bright Minds Learning Center LLC
05.2016 - 06.2017
Server Supervisor
IHOP
05.2014 - 01.2017
Shift Supervisor
SUBWAY®Restaurants
01.2014 - 05.2014
Associates - Early Childhood Education
University of Alaska Fairbanks