Natalie Balaez
Miami,FL
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
10
10
years of professional experience
Work History
Sales Representative
NEFT VODKA
09.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Representative
FUNCTIONAL DISTRO CO.
05.2024 - 09.2024
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Florida Team Lead/Marketing Manager
Greenhouse Agency Inc
01.2021 - 05.2024
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Used data analytics to track lead generation campaigns and improve quality.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Event Bartender
Cocktail Academy
01.2021 - 01.2023
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Poured and prepared mixed drinks for over 500 customers daily.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Brand Specialist
Mosaic Sales Solutions
02.2020 - 03.2023
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Wrote engaging and successful marketing, advertising, and website copy.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Researched and evaluated potential new markets and products.
Brand Ambassador Team Lead
Creative State
04.2018 - 01.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Educated trade and distributor partners regarding brand benefits, products and services.
Operations Manager, Customer Experience
Quest Workspaces
05.2015 - 04.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Arts - Marketing Management And Research
Miami Dade College
Miami, FL05.2016
Skills
- Customer Relationship Management
- Staff Management
- Brand-Building Strategies
- Customer Service
- Coordinate Events
- Sales Strategies
- Train Employees
- Customer relationship building
- Sales closing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
NEFT VODKA
09.2024 - Current
Sales Representative
FUNCTIONAL DISTRO CO.
05.2024 - 09.2024
Florida Team Lead/Marketing Manager
Greenhouse Agency Inc
01.2021 - 05.2024
Event Bartender
Cocktail Academy
01.2021 - 01.2023
Brand Specialist
Mosaic Sales Solutions
02.2020 - 03.2023
Brand Ambassador Team Lead
Creative State
04.2018 - 01.2021
Operations Manager, Customer Experience
Quest Workspaces
05.2015 - 04.2018
Associate of Arts - Marketing Management And Research
Miami Dade College
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