Natalie Banales
Houston,Texas
Summary
An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment
Overview
7
7
years of professional experience
Work History
Driver
Uber
07.2021 - Current
- Safely and efficiently delivered multiple passengers daily
- Demonstrated proficiency in navigation, utilizing GPS and other routing apps to determine the best routes
- Maintained a clean and safe vehicle to enhance the passenger experience
- Consistently received high ratings from passengers for excellent service.
Receptionist
Keystone Advisors
10.2023 - 03.2024
- Welcome visitors, answer and direct phone calls, respond to requests, and provide administrative support to team members and leaders
- Manage appointment scheduling, workflows, communications, and day-to-day office operations
- Type up memos, meeting minutes, letters, reports, and other content as needed
- Maintain office supplies and equipment, ensuring the office runs smoothly
- Coordinate external resources and vendors, and establish and maintain positive working relationships.
Caregiver
Self-Employed
01.2020 - 01.2023
- Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating
- Following a prescribed healthcare plan, which may include assisting with exercise and administering medication
- Ensuring the client's home is organized according to their needs and that safety measures are in place
- You may also be expected to assist with some light housework
- Providing emotional support and encouragement to perform necessary tasks.
Insurance Underwriter & Receptionist
Amtex Insurance
11.2020 - 07.2021
- Analyze, research, and audit new and existing policies for X (number) partner agencies, uncovering discrepancies, errors, and false information
- Answer questions and provide information on existing policies, while assisting with system navigation and customized quote creation, etc
- Liaise between clients, agents, and internal staff by presenting a positive first impression and open communication.
Server
Buffalo Wild Wings
01.2017 - 01.2020
- Served patrons with food and beverages in a positive and friendly manner
- Transmitted orders to bar and kitchen recording patrons' choices and identifying patrons' special dietary needs and special requests
- Served orders by picking up and delivering patrons' choices from bar and kitchen and delivered accompaniments and condiments from service bars
- Responded to additional patron requirements by inquiring of needs and observing dining process
- Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Education
Some College (No Degree) - Psychology
San Jacinto Community College
01-2017
Skills
- Fluent in English & Spanish
- Time Management
- Problem Solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Written/Verbal Communication
- Excellent customer service skills
- Ability to learn new things rapidly and adapt to new environments
- First AID/CPR Certified
- Enthusiastic
- Ability to remain calm in high pressure situations
- Safety & Security
- Administrative Experience
- Empathy and Compassionate care
- Excellent Organizational skills
- Cross-Functional Collaboration
- Emergency Preparedness & Management
Timeline
Receptionist
Keystone Advisors
10.2023 - 03.2024
Driver
Uber
07.2021 - Current
Insurance Underwriter & Receptionist
Amtex Insurance
11.2020 - 07.2021
Caregiver
Self-Employed
01.2020 - 01.2023
Server
Buffalo Wild Wings
01.2017 - 01.2020
Some College (No Degree) - Psychology
San Jacinto Community College