Dynamic and dedicated professional with experience at Hawley Institute Physical Therapy, excelling in patient engagement and recovery. Proven ability in maintaining equipment and implementing individualized treatment plans, while delivering exceptional customer service. Strong multitasking skills and a commitment to safety ensure a positive environment for patients and staff alike.
Overview
2
2
years of professional experience
Work History
Physical Therapy Aide
Hawley Institute Physical Therapy & Sports Perform
08.2023 - 01.2025
Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
Worked with patients from age 9 months to 102 years.
Store Associate
Lakeport State Park
06.2023 - 08.2023
Greeted customers, helped locate merchandise, and suggested suitable options.
Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Maintained tidy and organized store to comply with cleanliness standards.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Assisted with inventory management, ensuring accurate counts and proper storage of products.
Restaurant Hostess
Dorsey House
08.2022 - 05.2023
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Esthetician License - Esthetics
David Pressley Professional School of Cosmetology
Royal Oak, MI
07-2025
High School Diploma -
Port Huron Northern Highschool
Port Huron, MI
06-2023
No Degree - Science Education
St. Clair County Community College
Port Huron, MI
No Degree - Exercise Science
Western Michigan University
Kalamazoo, MI
Skills
Maintaining and cleaning equipment
Maintaining inventory
Home exercise programs
Maintaining filing systems
Safety procedures
Sports injury treatment
Post-surgery rehabilitation
Customer service
Strong multitasking
Greeting guests
Active learning
Cash handling accuracy
Languages
English
Full Professional
Timeline
Physical Therapy Aide
Hawley Institute Physical Therapy & Sports Perform
08.2023 - 01.2025
Store Associate
Lakeport State Park
06.2023 - 08.2023
Restaurant Hostess
Dorsey House
08.2022 - 05.2023
Esthetician License - Esthetics
David Pressley Professional School of Cosmetology
High School Diploma -
Port Huron Northern Highschool
No Degree - Science Education
St. Clair County Community College
No Degree - Exercise Science
Western Michigan University
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