Ruben Rivera
UNITED PARCEL SERVICE (UPS)
Whittier,CA
7
years of professional experience
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Work History
Operations Supervisor
6 Years 11 Months- Oversee Next Day Air Operations- ensure the timely matter of next day shipping products, prevent service failures
- Coordinated with supervisors to resolve transportation discrepancies, ensuring accurate and timely deliveries
- Analyzed data to enhance service results and developed new processes for operational excellence using Microsoft Excel
- Report and Analyze data to improve service results while innovating new processes to maintain operational excellence by utilizing microsoft excel
- Certified RMP - Responsible management person who oversees damage material program, identifies and cleans potentially hazardous leaks or spills
- Managed damage material program to promptly identify and address hazardous leaks or spills, ensuring workplace safety.
- Oversee Next Day Air Operations - ensure the timely matter of next day shipping products, prevent service failures
- Pass monthly security audits, TSA and regional audits, and ensure all employees are compliant within the scope of duties
Substitute Custodian/Warehouse
10 Months- Rearranged and set furniture and equipment according to established instructions and seating arrangements for optimal space utilization.
- Collaborated to assemble furniture, removing and disposing of packaging materials, while efficiently setting up and taking down seating and equipment for theater and gymnasium events.
- Sets up special equipment such as barriers, benches, bleachers, floor mats, and other equipment. Participates in major cleaning projects that include, but are not limited to, carpet cleaning and floor stripping and refinishing.
- Secured internal and external entry and exit doors, confirming windows and lights were locked and off to enhance facility safety.
- Communicates the need for work order requests for maintenance services to the Head Custodian or other designated resource.
- Documents work activities and unanticipated occurrences.
- Maintains cleanliness and sanitation standards in classrooms, restrooms, and common areas.
- Operated cleaning equipment including floor scrubbers, vacuums, and pressure washers.
Education
Diploma - ged
Associate of Science - Business Administration
Associate of Science - Business Management
Skills
Operations management
Logistics oversight
Performance accountability
Process improvement
Operational troubleshooting
Team leadership
Team development
Staff supervision
Task delegation
AWARDS
2022 #1 Service excellence for SO CAL Hubs, 2023 #1 balance scorecard UPS Automated Operations in USA Hubs, 2024 Colorado Technical University President’s list, 2025 Colorado Technical University Dean’s list, Hub Supervisor Transportation School Award
Timeline
Substitute Custodian/Warehouse
Whittier Union School District
07.2024 - 05.2025Read More
Operations Supervisor
UNITED PARCEL SERVICE (UPS)
09.2019 - CurrentRead More
La Serna High school
Diploma from ged
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Colorado Technical University
Associate of Science from Business Administration
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Hub Supervisor Business Corporate Transportation School
Associate of Science from Business Management
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