Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Bertich

Chesterfield,MI

Summary

Enthusiastic and reliable professional take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Bartender

Bourbon Shores
St Clair Shores, MI
02.2024 - 08.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Cleansed glasses with sanitizing solution after each use.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Collected and organized daily till totals and tips.

Bartender

PUB 1281
Clinton Township, MI
06.2023 - 12.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Verified drinking age requirements of customers by carefully reviewing photo identification
  • Served food and beverages promptly with focused attention to customer needs
  • Prepared garnishes by evenly slicing and pitting fruits
  • Kept bar stocked with liquors, juices and garnishes for drinks

Server

Roundhouse BBQ
Trenton, MI
09.2020 - 11.2023
  • Interacted with guests to obtain feedback on product quality and service levels
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Checked guests' identification before serving alcoholic beverages
  • Inspected dishes and utensils for cleanliness
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Bussed and reset tables to keep dining room and work areas clean
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Served food and beverages promptly with focused attention to customer needs
  • Cultivated warm relationships with regular customers
  • Restocking all food items/beverages

Management

Gold's Gym
Taylor
01.2020 - 08.2022
  • Customer service
  • Maintain cleanliness of facility
  • Set aggressive targets for employees to drive company success and strengthen motivation
  • Scheduling for employees
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • POS transactions
  • Sales

Front Desk Receptionist

Gold's Gym
Warren
03.2019 - 03.2020
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Trained new team members on company procedures, customer service and issue resolution
  • Collected Type payments, processed transactions and updated relevant records
  • Collected room deposits, fees, and payments
  • Scheduled, coordinated and confirmed appointments and meetings
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Helped office staff prepare reports and presentations for internal or client-related use
  • Confirmed appointments, communicated with clients, and updated client records

Education

Certified - Massage Therapy

Dorsey Schools
Dearborn, MI
08.2022

Diploma -

Wayne Memorial High School
Wayne, MI
05.2014

Skills

  • Cleaning and Organization
  • Serving Alcoholic Beverages
  • Customer Service
  • Food Safety/preparation
  • Billing and Payment Processing
  • POS Transactions
  • Management
  • Food Running
  • Bar restocking
  • Food Preparation
  • Beverage Preparation
  • Mixology
  • Point of sale systems
  • Highly reliable

Timeline

Bartender

Bourbon Shores
02.2024 - 08.2024

Bartender

PUB 1281
06.2023 - 12.2023

Server

Roundhouse BBQ
09.2020 - 11.2023

Management

Gold's Gym
01.2020 - 08.2022

Front Desk Receptionist

Gold's Gym
03.2019 - 03.2020

Certified - Massage Therapy

Dorsey Schools

Diploma -

Wayne Memorial High School

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Natalie Bertich