Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Birdsong

North Las Vegas,NV

Summary

Dynamic leader with proven expertise in staff management and process improvement, honed at Starbucks Coffee Company and Centennial Hills Dental Care. Skilled in multitasking and fostering teamwork, I drive results by prioritizing customer satisfaction. Hard-working and reliable business professional with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in going above and beyond in customer service and being highly self-motivated while reaching company goals.

Overview

19
19
years of professional experience

Work History

Supervisor

STARBUCKS COFFEE COMPANY
10.2005 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Dental Assistant

Centennial Hills Dental Care
10.2020 - 05.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.

Education

Diploma - Dental Assisting

Northwest Career College
Las Vegas, NV
08.2020

Certificate Program - Music Business And Technology

College of Southern Nevada
Las Vegas, NV
05.2008

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Processes and procedures
  • Process Monitoring and Improvement
  • Multitasking Abilities
  • Attention to Detail
  • Time Management
  • Excellent Communication
  • Effective Communication
  • Organizational Skills
  • Analytical Thinking
  • Active Listening
  • Professionalism
  • Reliability
  • Self Motivation
  • Goal Setting
  • Problem-solving abilities
  • Teamwork and Collaboration

Timeline

Dental Assistant

Centennial Hills Dental Care
10.2020 - 05.2023

Supervisor

STARBUCKS COFFEE COMPANY
10.2005 - Current

Diploma - Dental Assisting

Northwest Career College

Certificate Program - Music Business And Technology

College of Southern Nevada

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Natalie Birdsong