Natalie Black
1001 Robin Drive, Thomasville,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Self-motivated and recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty and satisfaction. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Supervisor
IMG Academy
06.2024 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Key Holder
Bath and Body Works
04.2024 - 07.2024
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Produce Clerk
Publix
07.2023 - 02.2024
- Informed customers about various types of produce available.
- Stayed up-to-date on new products offered in the department.
- Updated pricing and sales signs to promote merchandise.
- Monitored temperature logs for refrigerators and freezers.
- Maintained current and accurate inventory with cycle counts and audits.
- Followed proper receiving procedures for perishable items.
- Assisted customers with product, promotion and policy information.
- Greeted customers and offered to help locate produce items.
Server
Tarpon Bay Grill & Tiki Bar. Web
09.2021 - 02.2023
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
Education
High School Diploma -
Bayshore High School
Bradenton, FL05.2022
Skills
- Operations Support
- Customer Service
- Computer efficiency
- Quality Control
- Strong Work Ethic
- Cleaning and Sanitation
- Hand-Eye Coordination
- Data Collection
- Paperwork Processing
- Inbound and Outbound Calling
- Account Updating
- Product Knowledge
- In-Store Support
Affiliations
- Community Service
- Baking
- Exercising
- Journaling
Certification
- CPR certified
Timeline
Retail Supervisor
IMG Academy
06.2024 - Current
Key Holder
Bath and Body Works
04.2024 - 07.2024
Produce Clerk
Publix
07.2023 - 02.2024
Server
Tarpon Bay Grill & Tiki Bar. Web
09.2021 - 02.2023
High School Diploma -
Bayshore High School
- CPR certified
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