Natalie Bohannan
Wagoner,OK
Summary
Hello,
My name I Natalie I am 21 years old. I am very outgoing and hard working. I will say I am very goofy at times and love to make people laugh, but I can also keep it very professional. I am very punctual and always on time. I would like to say I'm pretty smart and a very fast learner. I'm currently trying to go to school to be inthe medical field. I would love to be considered for this opportunity.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Creek Nation Casino Muscogee
Muskogee , OK
06.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Shift Lead
Tacobell
Checotah , OK
04.2018 - 06.2020
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Counted tills and a large safe.
- Maintained asafe working environment by observing safety procedures, policies, and regulations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Tracked receipts, employee hours, and inventory movements.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
Education
High School Diploma -
Checotah High School
Checotah, OK06.2020
Skills
- Customer Account Management
- Upbeat and Positive Personality
- Customer Retention Strategies
- Issue and Complaint Resolution
- Order and Refund Processing
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Microsoft Outlook
- Microsoft Office
- Cash Register Operations
I have worked as a office aid. I know how to file paperwork and answer multi phone line systems.
I worked as a office aid at my high school.
Timeline
Customer Service Representative
Creek Nation Casino Muscogee
06.2020 - Current
Shift Lead
Tacobell
04.2018 - 06.2020
High School Diploma -
Checotah High School
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