Natalie Botting
San Antonio,TX
Summary
Insurance professional with strong background in verifying insurance coverage and benefits. Skilled in navigating complex systems, resolving discrepancies, and ensuring accurate information. Known for excellent team collaboration and adaptability to changing needs. Efficient in communication, problem-solving, and maintaining high standards for quality and results.
Overview
13
13
years of professional experience
Work History
Insurance Verification Specialist
Affinity Family Care Clinic
08.2024 - 12.2025
- Verified eligibility, coverage limits, copayments, deductibles, and out-of-pocket maximums via phone or web portal.
- Demonstrated strong communication skills both verbally and written when interacting with colleagues or customers about tasks at hand.
- Managed coordination of benefits when patients had multiple insurance plans.
Commercial Electrician Apprentice
Alterman
12.2023 - 03.2024
- Utilized hand tools such as drills, wire stripers, crimpers, screwdrivers, wrenches, and saws, for installation purposes.
- Adhered to company policies when it came to safety procedures for working around energized circuits.
- Demonstrated strong communication skills both verbally and written when interacting with colleagues or customers about tasks at hand.
Fabrication Specialist
Image Master Custom Signs
05.2023 - 11.2023
- Fabricated signs by cutting, routing, bending, welding, and assembling various materials (aluminum, steel, acrylic).
- Applied vinyl lettering, logos, and digital graphics, as well as painting, finishing, and assembled multi-panel signs.
- Utilized precision in cutting and assembly to ensure high-quality, durable products.
Patient Intake Coordinator
Pediatric Therapy Specialists
11.2022 - 03.2023
- Answered parents' questions, and/or direct to appropriate therapist/team member.
- Documented notes regarding parent concerns and type of discipline requested/needed. (digitally via shared excel document).
- Verified eligibility and coverage for types of therapy needed/requested.
Operations Clerk
Kohl's
11.2021 - 09.2022
- Provided excellent customer service to ensure a pleasant shopping experience
- Unloaded merchandise from truck deliveries on a weekly basis
- Maintained a clean and tidy environment for customers to shop comfortably and safely
Assistant Manager
Ralph's Grocery
08.2016 - 10.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Prepared Deli baked foods, sliced meat and cheese for customers, set up the salad case, and provided excellent customer service daily
Insurance Verification Specialist/Receptionist
Yanko Yankov Neurology and sleep clinic
09.2014 - 02.2015
- Verified insurance coverage and eligibility prior to appointments and procedures.
- Worked within EMR system to document results of patient insurance verification.
- Utilized exceptional customer service skills to effectively communicate with insurance companies, providers, and patients regarding benefit information.
Receptionist/Insurance Verification
Total Health Primary Care
05.2013 - 05.2014
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Reviewed patient deductibles and copays and updated billing system.
Education
CPC Medical Billing And Coding Certificate -
Alamo Colleges District
San Antonio, Tx11-2026
High School Diploma -
James Madison High School
San Antonio, Tx05-2000
Skills
- Strong organizational abilities
- Compassionate patient interaction
- Insurance eligibility verification
- Attention to detail
- Medical Terminology
- HIPAA Guidelines
Timeline
Insurance Verification Specialist
Affinity Family Care Clinic
08.2024 - 12.2025
Commercial Electrician Apprentice
Alterman
12.2023 - 03.2024
Fabrication Specialist
Image Master Custom Signs
05.2023 - 11.2023
Patient Intake Coordinator
Pediatric Therapy Specialists
11.2022 - 03.2023
Operations Clerk
Kohl's
11.2021 - 09.2022
Assistant Manager
Ralph's Grocery
08.2016 - 10.2021
Insurance Verification Specialist/Receptionist
Yanko Yankov Neurology and sleep clinic
09.2014 - 02.2015
Receptionist/Insurance Verification
Total Health Primary Care
05.2013 - 05.2014
CPC Medical Billing And Coding Certificate -
Alamo Colleges District
High School Diploma -
James Madison High School