Natalie Bowman
Florence,KY
Summary
Dedicated professional with extensive experience in residential cleaning and customer service, recognized for reliability and eco-friendly practices. At Walmart, effectively resolved customer disputes, enhancing loyalty. Proven deep cleaning expertise and strong relationship-building skills led to high client satisfaction and repeat business in self-employment.
Overview
28
28
years of professional experience
Work History
Customer Service Cashier
Kroger
Union, Ky
04.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Residential House Cleaner
Self-employed
Florence, KY
07.2016 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Inventory Specialist
Innotrac
Hebron, KY
07.2005 - 04.2009
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Customer Service Representative, Invoice Clerk
Walmart
West Chester, OH
10.1997 - 04.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Lakota East High School
West Chester, OH06-1998
Skills
- Deep cleaning expertise
- Reliability and punctuality
- Floor cleaning techniques
- Eco-friendly cleaning practices
Timeline
Customer Service Cashier
Kroger
04.2025 - Current
Residential House Cleaner
Self-employed
07.2016 - Current
Inventory Specialist
Innotrac
07.2005 - 04.2009
Customer Service Representative, Invoice Clerk
Walmart
10.1997 - 04.2005
High School Diploma -
Lakota East High School