Serena Byargeon
Truth or Consequences,NM
Summary
Dynamic team member with a solid background in nursing and customer service, adept at creating clean, welcoming spaces. Strong commitment to health and safety standards, combined with a proven track record of responsive customer interaction and loyalty building. Ready to leverage diverse skills in a new role focused on helping others.
Overview
1
1
Language
3
3
years of professional experience
Work History
Customer Service Cashier
McDonald's
Truth or Consequences, New Mexico
04.2024 - 05.2026
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers and responded to informational requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Addressed customer questions and concerns regarding products and services.
Professional Cleaner
Self Employed Services
Truth or Consequences, New Mexico
05.2023 - 05.2024
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Collected trash from floors within hallways, bathrooms and work areas.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Kept business entrances clean, tidy and professional in appearance.
- Completed routine maintenance checks, notifying management of needed repairs.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education
AA Degree - Nursing
Luna Community College
Las Vegas, NM05-2003
Skills
- Bilingual in Spanish/English
- Easily adaptable
- Easy learner
- Dependable and flexible
- Strong Work Ethic
- Self-Motivation and Initiative
- Multitasking proficiency
- Deep cleaning expertise
- Reliability and punctuality
- Housekeeping
- Health and safety compliance
- Disinfection Practices
- Customer Service
- Conscientious and Detail-Oriented
- Dusting and polishing know-how
- Interior and exterior cleaning
- Cleaning and sanitizing
- Sweeping and Mopping
- Health and Safety Regulations
- Adaptable and Flexible
- Fixture Cleaning and Polishing
Languages
Spanish
References
- Alvena Dawson, Activities Dept. (VA), 575-740-7943
- Christy Conklin, Homemaker, 360-672-5444
- Charles Gibson, Registered Nurse (SHCC), 575-740-3898
- Juliet Sullivan, Executive Director (SHCC), 575-740-4303
- Debra Allen, Case Manager @ Secure Horizons, 575-644-6735
- Linda Aber, Former Client, 505-270-6031
- Paul Castillo, Owner of Lightning Mechanical, former client, 505-917-8832
- Amber Mitchell, Asst. Manager Circle K, 505-541-2813
Timeline
Customer Service Cashier
McDonald's
04.2024 - 05.2026
Professional Cleaner
Self Employed Services
05.2023 - 05.2024
AA Degree - Nursing
Luna Community College