Melinda M. Drake
Northridge,United States
Summary
Fast-learning recent graduate enthusiastic about working in a hospital or clinic setting. Bilingual CNA, CHHA, RNA focused on empathetic, patient-focused care. Trustworthy caregiver experienced in home and Certified in home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Cashier
Hobby Lobby
Las Vegas, Nevada
11.2022 - 07.2023
- Processed customer transactions accurately and efficiently at a fast-paced retail environment.
- Managed cash register operations, ensuring proper handling of cash and credit transactions.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled returns and exchanges according to store policies, ensuring customer satisfaction.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customers.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Counted and balanced cashier drawers.
CNA
Livhome
Santa Barbara, California
08.2014 - 11.2015
- Worked in the Memory ward with Alzheimer’s and Dementia.
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Provided companionship and emotional support to patients.
- Communicated effectively with families regarding patient care needs.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
CNA
Huntington Home Care
Pasadena, United States
06.2013 - 10.2015
- Observed and documented patient status and reported patient complaints to the case manager.
- Recorded all daily vitals.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Prepared and served meals and snacks according to patients current diet.
- Transportation for client provided along with any assistance and companionship to client.
- Sensitive to the needs of geriatric patients.
- Assisted patients with daily living activities and personal hygiene.
Internship
Sherman Oaks Rehabilitation
Sherman Oaks, United States
02.2014 - 05.2014
- Assisted with ADLs.
- Provided patients and families with emotional support.
- Exhibited compassionate care and communication with regard to issues of death and dying.
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Positioned residents for comfort and to prevent skin pressure problems.
- Cleaned and organized patients' living quarters.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted with adequate nutrition and fluid intake.
- Read and recorded temperature, pulse and respiration.
Customer Service- Crew Member
McDonalds
Northridge, United States
09.2008 - 06.2013
- Maintained a clean, orderly and well-stocked environment.
- Participated in the maintenance of safe conditions within the restaurant and other related areas.
- Promoted personal and co-worker safety.
Education
GED -
West Valley Occupation Center
Woodland Hills, CA 01.2015 - 11.2015
State Board Certification - Certified Nursing Assistant, CHHA, RNA
St. Jude Nursing School
Panorama City, CA, United StatesSkills
- Bilingual in Spanish/English
- Valid state drivers license
- Medical terminology knowledge
- Trained in grooming and bathing assistance
- Able to lift 75 pounds
- Reliable transportation
- Quick problem solver
- Calm and level-headed under duress
Certification
- California Department of Public Health State Board Certification, Certified Nursing Assistant
- American Heart Association, CPR/First-Aid Certified
Timeline
Customer Service Cashier
Hobby Lobby
11.2022 - 07.2023
GED -
West Valley Occupation Center
01.2015 - 11.2015
CNA
Livhome
08.2014 - 11.2015
Internship
Sherman Oaks Rehabilitation
02.2014 - 05.2014
CNA
Huntington Home Care
06.2013 - 10.2015
Customer Service- Crew Member
McDonalds
09.2008 - 06.2013
State Board Certification - Certified Nursing Assistant, CHHA, RNA
St. Jude Nursing School