Natalie Brooks
Desoto,TX
Summary
Dedicated professional, leveraging educational background, research expertise, administrative experience, and business acumen to drive bottom-line performance, and support organizational missions. Focused leader with career success in data and project management, conducting investigations and generating evidence, process improvement, and consistently adhering to federal and state regulations. Articulate communicator; applying skills to maximize client satisfaction, serve key interests, orchestrate trainings, and strengthen teams.
Overview
16
16
years of professional experience
Work History
Learning Coach
Connections Academy
08.2021 - Current
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Provided instructional support to students unable to attend regular classes.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Taught students remotely using online video chat platform and other delivery channels.
- Supported interaction between students during group work activities using guided conversation.
Paralegal /Case Manager
US Small Business ADM
10.2018 - 09.2023
- Managed nation-wide portfolio of +1.2K disaster assistance loans with valuation of +$1.8M during catastrophic hurricane seasons in Florida, Texas, Georgia, and North Carolina and fires in California; ensured 100% compliance with federal and state statutes.
- Harnessed extensive research skills to investigate +850K small business files for fraudulent transactions. Examined 80-100 files per day on online system, identifying potential threats such as improper payments to unsubstantiated businesses.
- Forged mutually beneficial relationships by liaising and alerting supervisors on confirmed fraudulent files that stopped payments, initiating documented reasons for pursuing legal action. Proven track record of maximizing client satisfaction by establishing open-lines of client communication, resolving problems, providing guidance on loan program, educating clients on complex loan conditions/legal requirements, and assisting with satisfaction of loan requirements.
- Hold key investigator position in injury disaster loan program, part of team identifying theft and fraud
- Award eligibility and determine program after carefully validating files using wide-ranging databases.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Communicated pertinent information to clients via phone, email, and mail.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
Special Education Coordinator
Uplift Education
08.2019 - 01.2023
- Managed K-12 Special Education Department and administered quality-centric programs, designed to enrich student, staff, and organizational development
- Abided by federal, state, and local requirements for ARD/IEP processes
- Conducted and scheduled ARD virtual and in-person meetings.
- Supported general education teachers and administrators in implementing strategies to meet needs of students with IEPs.
- Collaborated with families to provide resources for children outside of school district.
- Collaborated with teachers to conduct behavioral assessments and intervention plans for 120 students.
- Facilitated IEP meetings by using family-centered, strength-based approach.
- Coached and observed 15 teachers to improve teaching techniques.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Special Education Teacher(Preschool Program)
Dallas ISD
08.2017 - 09.2018
- Recommended avenues for processes improvement including revising curriculum with best practices to prioritize needs of students with disabilities, parents/guardians, school administrators, and senior management
- Utilized research-based methods and evaluation to carry out administrative tasks, producing substantial paperwork documenting student's progress and keeping abreast with regulatory needs.
- Led activities that developed students' physical, emotional, and social growth.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Redirected students using Positive Behavior Support (PBS).
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Taught students across multiple classifications and degrees of special needs.
- Partnered with standard education teachers from across academic departments.
High School Special Education Teacher
Mesquite ISD
08.2007 - 07.2017
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Partnered with standard education teachers from across academic departments.
- Provided life skills programming for students with moderate to severe autism.
- Generated long-term action plans to help struggling students succeed academically.
- Performed research on latest instructional tools to inform purchase decisions by school administrators according to budget.
- Assisted program participants with achieving career and learning goals.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
Education
Masters in Education - Curriculum And Instruction
American College of Education
Indianapolis, IN12.2010
Bachelor of Arts - International Relations
University of Southern California
Los Angeles, CA06.1999
Skills
- Research & Analysis
- Operations Management
- People Management
- Trends Tracking
- Data Management
- Team Leadership
- Talent Development
- Administrative Services
- Portfolio Management
- Program Management
- Regulatory Compliance
- Fraud Investigation
- Client Satisfaction
- Record Management
Timeline
Learning Coach
Connections Academy
08.2021 - Current
Special Education Coordinator
Uplift Education
08.2019 - 01.2023
Paralegal /Case Manager
US Small Business ADM
10.2018 - 09.2023
Special Education Teacher(Preschool Program)
Dallas ISD
08.2017 - 09.2018
High School Special Education Teacher
Mesquite ISD
08.2007 - 07.2017
Masters in Education - Curriculum And Instruction
American College of Education
Bachelor of Arts - International Relations
University of Southern California
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