NATALIE BURRIS
Maggiano’s Little Italy
Philadelphia,PA
13
years of professional experience
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Work History
Bartender
5 Years 9 Months- Provided excellent guest service, ensuring a welcoming atmosphere, exceeding guest expectations.
- Demonstrating a solid understanding in crafting a wide range of cocktails, maintaining knowledge of spirits, mixers, and garnishes
- Demonstrating excellence in the extensive wine selection, providing guests with descriptions and pairings of various wines.
- Crafted cocktails, wine pours, and signature beverages following house recipes and presentation standards.
- Recommended beverage pairings and menu selections to support guest experience and check growth.
- Maintained clean, organized bar station with proper sanitation and restocking throughout service.
- Managed POS transactions, cash handling, and tab accuracy with consistent attention to detail.
- Trained new bartenders on recipes, service standards, and bar operations.
- Resolved guest concerns professionally while maintaining fast, friendly service in a busy dining environment.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Maitre’D ; Server
4 Years- Provide fine dining guest service. Planning and preparing sections, ensuring that servers and bartenders are aware of guests needs. Providing fine dining experience to all guests, accommodating their needs. Knowledgeable in various wines and pairings.
- Delivered polished table service while anticipating guest needs and maintaining fine dining standards.
- Supported smooth service during peak periods by prioritizing tables and adapting quickly to changing demands.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Skills
PROFICIENT IN COCKTAIL PREPARATION AND MIXOLOGY TECHNIQUES
Extensive knowledge of spirits
liqueurs
and other beverages
Strong understanding of drinking recipes and ability to create custom cocktails
Skilled in maintaining cleanliness and organizations of bar area
Familiarity with local and state alcohol regulations and law
Exceptional customer services and interpersonal communication skills
Ability to work under pressure in a fast paced environment
Efficient in handling cash
credit transactions
and POS systems
Team player with the ability to collaborate effectively with bar staff and servers
Timeline
Bartender
Maggiano’s Little Italy
01.2021 - CurrentRead More
Maitre’D ; Server
The Capital Grille
01.2014 - 01.2018Read More
KAPLAN CAREER INSTITUTE
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SPRINGFIELD HIGH SCHOOL
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DELAWARE COMMUNITY COLLEGE
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