Natalie Cardwell
Smiths Grove,KY
Summary
Results-driven store manager with proven expertise in sales and operational efficiency. Demonstrated ability to create strategies that boost customer retention and enhance team performance, leading to increased sales and elevated customer service standards.
Overview
18
18
years of professional experience
Work History
Fine Jewelry Lead Consultant
JCPenney
Bowling Green, Kentucky
11.2023 - 01.2026
- Educated customers on fine jewelry items including gemstones, metals, diamonds, and custom designs.
- Developed strategies to increase sales and promote customer loyalty through rewards programs and discounts.
- Analyzed sales data to uncover trends, refining sales strategies to align with customer preferences.
- Greeted customers and provided excellent service to achieve sales and other KPIs.
- Trained new staff members on proper use of POS systems, merchandising techniques and product knowledge.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed daily opening and closing procedures according to company guidelines.
Store Manager
Bargain Hunt
Bowling Green, Kentucky
06.2023 - 11.2023
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened workflow productivity by hiring and developing top talent to optimize team performance.
- Developed customer service standards, ensuring staff adherence to enhance customer experience.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts and audits to minimize shrinkage and maintain stock accuracy.
Store Manager
Zales The Diamond Store
Bowling Green, Kentucky
06.2008 - 11.2013
- Collaborated with corporate teams on merchandising and promotional strategies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
Education
High School Diploma -
Warren East High School
Bowling Green, KY05-1999
Skills
- Sales expertise
- Sales strategy
- Sales goal achievement
- Product expertise
- Client management
- Merchandising and display
- Operations management
- Time management
- Customer retention
Certifications
- Diamond and Gemstone certified through Diamond Counsel of America
Accomplishments
Zales Diamond Award 2010
Timeline
Fine Jewelry Lead Consultant
JCPenney
11.2023 - 01.2026
Store Manager
Bargain Hunt
06.2023 - 11.2023
Store Manager
Zales The Diamond Store
06.2008 - 11.2013
High School Diploma -
Warren East High School