Natalie Carling
Fenton,MI
Summary
Reliable versatile banking professional successful at cross-selling bank products and services with member satisfaction in mind. Hardworking and outgoing team member skilled in cash handling and attention to detail. Impressive background in customer service, sales and banking. Acts with motivation and strong listening skills to help members reach their goals and achieve financial success through education and promotion of appropriate products or services.
Overview
28
28
years of professional experience
Work History
Teller
LOC Credit Union
Hartland, MI
01.2022 - Current
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with compromised debit cards and issued new credentials.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Licensed Personal Banker
Huntington National Bank
Highland, MI
02.1998 - 01.2022
- Solved customer challenges by offering relevant products and or services.
- Deepened relationships by presenting appropriate new and additional products and services to existing customers.
- Answered customer questions and explained available services such as deposit accounts, loans, and investments such as annuities.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Advised clients on mortgage, and personal loans.
- Carried NMLS # and submitted loan applications accurately and efficiently as well as closing and funding loans.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Branch Service Manager
The Huntington National Bank
Waterford, MI
02.1998 - 01.2021
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Processed customers' deposits, transfers and cash withdrawals.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Organized schedules to adequately cover routine business demands as well as special periods of high demand.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Complied with established internal controls and policies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch
- Built trusting relationships with members by offering sound financial advice and personalized service
Education
Some College (No Degree) - Business Administration And Management
Baker College
Flint, MIMedical Billing Certificate
Oakland Community College
Bloomfield Hills, MI05.2001
High School Diploma -
Howell High School
Howell, MI06.1992
Skills
- Relationship Building
- Attention to Detail
- Verbal and Written Communication
- New Account Setup
- Product and Service Sales
- Cash Handling
- Time Management
- Decision Making
- Customer Service-Oriented
- Problem Solving
- Customer Service
Timeline
Teller
LOC Credit Union
01.2022 - Current
Licensed Personal Banker
Huntington National Bank
02.1998 - 01.2022
Branch Service Manager
The Huntington National Bank
02.1998 - 01.2021
High School Diploma -
Howell High School
Medical Billing Certificate
Oakland Community College
Some College (No Degree) - Business Administration And Management
Baker College