Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalie Castellanos

Carbondale,IL

Summary

As a passionate and dedicated college student majoring in animal science, I am deeply committed to the welfare and well-being of animals. My academic journey has been driven by a profound love for animals and a desire to make a positive impact.

Overview

4
4
years of professional experience

Work History

Guest Experience Specialist

Petco
01.2023 - Current
  • Provide exceptional customer service to all store visitors, including pet owners and potential customers.
  • Maintain a clean and organized store environment, including product displays, aisles, and checkout areas.
  • Educate customers on proper pet care and responsible pet ownership, including nutrition, grooming, and training.
  • Assist customers in finding the right pet products, including food, toys, accessories, and grooming supplies.


Animal Caretaker

The Maschhoffs
02.2022 - 02.2023
  • Provide daily care and monitoring for research pigs in a biosecure facility, following strict biosecurity protocols.
  • Ensure the health and well-being of pigs by conducting regular health checks, observing behavior, and identifying any signs of illness or distress.
  • Administer medications and treatments as prescribed by the farm veterinarian, maintaining accurate records of treatments and observations.
  • Collaborate with research staff to collect data, assist with experiments, and support research activities related to pig health and behavior.
  • Follow and enforce stringent biosecurity measures to minimize the risk of disease transmission within the research farm.

Animal Caretaker

Wright Way Rescue
01.2022 - 06.2022
  • Provide daily care and attention to dogs and cats, including feeding, grooming, and administering medications as directed by the veterinarian or shelter manager.
  • Maintain clean and safe living environments for animals by cleaning and sanitizing kennels, cages, and communal areas.
  • Monitor animals for signs of illness, injury, or behavioral issues and report any concerns to the shelter manager or veterinary staff.

Shift Supervisor

Pet Supplies Plus
04.2019 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Education

Bachelor of Science - Animal Science

Southern Illinois University Carbondale
Carbondale, IL
05.2025

Skills

  • Proficiency in safely handling various types of animals, including dogs, cats, small mammals, reptiles, and birds
  • Ability to maintain clean and sanitary living environments for animals, including cleaning cages, litter boxes, and grooming
  • Keen attention to detail and the ability to recognize changes in an animal's condition or behavior, which could indicate health issues
  • Keeping accurate records of an animal's health, behavior, and any treatments or medications administered
  • Providing excellent customer service to pet owners, ensuring their satisfaction with the care you provide
  • Ability to handle unexpected situations or emergencies calmly and effectively

Languages

Spanish
Native or Bilingual

Timeline

Guest Experience Specialist

Petco
01.2023 - Current

Animal Caretaker

The Maschhoffs
02.2022 - 02.2023

Animal Caretaker

Wright Way Rescue
01.2022 - 06.2022

Shift Supervisor

Pet Supplies Plus
04.2019 - 08.2021

Bachelor of Science - Animal Science

Southern Illinois University Carbondale

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Natalie Castellanos