NATALIE CASTILLO

Delivered exceptional VIP guest service in a high volume pool and cabana environment which included, but not limited to; facilitating guest accomodations, taking food/beverage orders, providing premium beverage and bottle service, thus ensuring a luxury hospitality experience from start to finish. Increased check averages through consistent guest engagement, while maintaining cleanliness and presentation standards, and contributed to a team driven service environment to ensure seamless, timely service.

• Assessed patrons' needs to always provide proactive service.
• Suggested cocktail choices based on customer preference, daily specials and inventory availability.
• Checked identification prior to serving.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
• Recommended and served alcoholic beverages to patrons during high-volume shifts.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
• Maintained accurate cash handling practices while efficiently serving customers.
• Took drink orders from tables and bar area and relayed to bartenders.
• Cleaned tables after service, quickly resetting supplies to maintain restaurant and service flow.
• Closely monitored customers intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
• Managed multiple drink orders simultaneously while maintaining attention to detail and accuracy.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Created rapport with new and returning patrons to foster guest satisfaction.

• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Collaborated with host, bus person and cook to serve up food and beverage options.
• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
• Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
• Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to MOD immediately.
• Collected empty plates and glasses to minimize bussing requirements between customers.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

• Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
• Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
• Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to MOD immediately.
• Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Collected empty plates and glasses to minimize bussing requirements between customers.
• Collaborated with host, bus person and cook to serve up food and beverage options.
• Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
• Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.

• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Collaborated with host, bus person and cook to serve up food and beverage options.
• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
• Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
• Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to MOD immediately.
• Collected empty plates and glasses to minimize bussing requirements between customers.
• Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.