Natalie Castro-Pacifico
Ponte Vedra Beach,FL
Summary
An administrative professional with exceptional knowledge and practice supporting senior level executives.
Overview
21
21
years of professional experience
Work History
Front Desk Sales Associate
Goldi Bouttique
Jacksonville Beach, FL
09.2022 - Current
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Coordinated guest reservations with accuracy to ensure a seamless booking experience.
- Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
- Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
Kid Zone Associate
Ponte Vedra YMCA
09.2020 - Current
- Responsible for checking in member’s children in the kidzone area
- CPR certified.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
Executive Assistant
Macquarie Holdings
01.2012 - 07.2015
- Assisted three Managing Directors and two Directors with daily administrative functions.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Executive Assistant
Standard Chartered Bank
06.2006 - 06.2010
- Assisted Senior Managing Director, Regional Head of Financial Markets and a team of senior traders and sales team with day-to-day administrative functions
- Handled logistics, catering and board room arrangements for meetings.
- Creating travel itineraries inclusive of acquiring visas needed for international travel.
- Monthly accounting management of expenses and keeping due diligence that all expenses were noted for the month and were in compliance of the bank’s policies
- Assisted with preparation of marketing materials for client meetings and presentations
- Responsible for on-boarding all new hires with all appropriate bank systems prior to their start day
- Internet Research and data analyzing
- Meeting and Greeting all visitors for senior executive and team
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Administrative Assistant/Account Services Representative
Standard Chartered Bank
06.2005 - 06.2006
- Assisted the Regional Head of Account Services with day-to-day administrative functions
- Extensive Calendar Management, both for daily routines and for domestic and international travel
- Extensive Travel Booking Coordination for Regional Head, which included acquiring visas when needed for travel internationally
- Monthly accounting management of expenses and keeping due diligence that all expenses were noted for the month and were in compliance of the bank’s policies
- Email and Phone screening as deemed by executive
- Supported fellow Admin assistants with inquiries when needed
- Responsible for opening clearing accounts
- KYC- Know Your Customer
- Responsible for reading and researching all relevant information that customers provided was accurate, up to date and compliant with the bank’s regulations
- Responsible for performing key control standards on a monthly, quarterly, and yearly basis to ensure the department was performing up to the bank’s standards
Operations Representative
Bank of America
12.2003 - 05.2005
- Fully trained in all functions carried out on a daily basis in the department: Servicing international accounts the bank provided check clearing services to
- Handled all customers’ requests to ensure quality service and keep account services running smoothly
- Answered all client inquiries efficiently and in a timely manner
- Participated as an AEC Champion- a representative of my department who would meet with other “champions” on a monthly basis to discuss bank current events and updates that would impact bank associates nationwide which I would later relate to my department.
Education
Business Administration And Management
Florida International University
Miami, FL12.2024
Skills
- Microsoft Office
- Scheduling appointments
- Building Relationships
- Goal-Oriented
- Friendly and Helpful
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
Education Certifications
Florida International University, Miami, FL, 1999-2004, Bachelor’s Degree in Business Administration
References
References available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Sales Associate
Goldi Bouttique
09.2022 - Current
Kid Zone Associate
Ponte Vedra YMCA
09.2020 - Current
Executive Assistant
Macquarie Holdings
01.2012 - 07.2015
Executive Assistant
Standard Chartered Bank
06.2006 - 06.2010
Administrative Assistant/Account Services Representative
Standard Chartered Bank
06.2005 - 06.2006
Operations Representative
Bank of America
12.2003 - 05.2005
Business Administration And Management
Florida International University