NATALIE CAVAGNETTO
Grand Rapids,MI
Overview
22
22
years of professional experience
Work History
Regional Career Services Manager
Ross Education
Grand Rapids, MI
01.2023 - Current
- Managed 12 Career Services Representatives in 24 Michigan regions.
- Strategized and recruited employers to employ Medical and Dental Assistants and Veterinary Assistants.
- Recruited and onboarded medical and dental education career services staff.
- Collaborated with campuses to develop action plans to meet quarterly goals and objectives.
- Provided coaching and mentoring to Associate Directors.
- Conducted payroll and time management tasks in Paycom.
- Increased compliance with ABHES and Department of Education by 30% from prior year.
- Achieved 80% placement rate for all programs and campuses in region.
- Developed and implemented recruitment strategies to achieve 85% Extern to Hire for campuses in region.
- Retained valuable staff through training development and collaborative delivery.
- Utilized Salesforce, Brightspace, Canvas, CVUE, Google, Microsoft 365, and other applications.
Supervisor
Kent County Juvenile Detention
Grand Rapids, MI
01.2020 - 01.2023
- Scheduled Juvenile Detention Officer assignments for shift according to facility standards and procedures.
- Supervised 18-25 staff in a 98-bed juvenile detention facility.
- Supervised day-to-day unit operations to ensure safe and secure resident care in compliance with juvenile detention laws and regulations.
- Maintained security of detention facility regarding fire alarms, number of personnel assigned to juveniles, awareness of problems or emergency situations.
- Supervised the maintenance of records and proper intake procedures for juveniles entering the detention center to ensure lawful detention; assessed the need for enhanced security measures.
- Ensured proper confinement and release orders presented from law enforcement officers prior to detainment or release of juveniles; notified the appropriate court, probation officer, and parents when needed.
- Prepared and maintained various records for shift personnel and juveniles such as shift assignment records, emergency contact information; preserved confidential information of all juveniles, staff, court officers, and departmental records.
- Reviewed incident reports for accuracy and completeness; submitted to Deputy Director and appointed judge.
- Monitored staff performance against standards; conducted quarterly and annual employee reviews for assigned personnel.
- Identified and corrected safety, security, or juvenile behaviors.
- Maintained an accurate count of detained juveniles and their current locations when absent from facilities.
- Ensured compliance with resident grievance process.
- Coordinated secure movement and transport of residents to court and other appointments.
- Validated that medication for juveniles was dispensed by appropriate medical personnel as prescribed.
- Supervised daily room searches to ensure safety and security.
- Trained personnel on policies and procedures governing the care and detention of juveniles; provided direction, motivation, and guidance to staff.
- Handle with Care trainer. Grievance Investigator. Prison Rape Elimination Act (PREA) Investigator/Interviewer.
- Utilized Microsoft 365, Google, YouthCenter, ICSolutions.
Employment Retention Management
ACSET/West Michigan Works
Grand Rapids, MI
01.2018 - 01.2020
- Collaborated with local employers to develop policies and best practices to improve employee retention.
- Resolved employee barriers one-on-one to identify barriers to employment.
- Networked and partnered with community agencies to assist employees with immediate needs to improve retention.
- Utilized State of MI allocated funds for company retention improvement project.
- Adhered to deadlines, developed, and completed State of Michigan Retention Reports.
- Collaborated with participating employers with recruitment of talent and retaining talent.
- Maintained professional and ongoing relationships with member companies and community resource directors.
- Developed detailed project plan to monitor and track progress.
- Managed $2,500,000 State of Michigan grant, developed criteria for funding and distributed funds prior to deadline.
- Coordinated the development and implementation of systems and procedures to ensure resource utilization.
- Collected and analyzed data to present to State of Michigan stakeholders regarding progress of grant funds.
- Achieved all objectives in accordance with grant and contract requirements.
- Spokesperson for RSN program promotion/marketing through promotional videos and commercials.
- Assisted in development and amending Salesforce for program efficiency.
- Utilized Microsoft 365, Adobe, Salesforce, Paylocity, Michigan Web Account Manager (MiWAM).
Director of Fitness Operations
WTS International
Rockville, MD
01.2013 - 01.2018
- Managed and developed health and fitness programs at multi-million-dollar facility.
- Supervised, managed, trained 15-20 staff members (7 Contractors); Conducted performance evaluations.
- Managed day-to-day operations/maintained facility equipment and building.
- Collected and analyzed fitness data trends to develop optimal program attendance to increase club revenue.
- Increased revenue in the first year by 129% through program development and implementation.
- Oversaw customer and vendor contracts.
- Goal specific training for teens through senior citizen age groups.
- Managed payroll, budgeting, capital purchases, club billing, and fitness program revenue collection.
- Responded to medical emergencies and administered CPR/First Aid assistance.
- Managed building operations.
- Investigated incident reports.
- Interviewed, trained, and mentored new and experienced staff. Delivered staff performance appraisals.
- Provided crisis intervention in emergency situations.
- Spokesperson for facility via television commercials, social media, and press releases.
- Community engagement spokesperson.
- Utilized social media Facebook, Snapchat, Instagram, Twitter; Microsoft Office, iCIMS, GymFlow.
Permanency Planning Manager
Holy Cross Children's Services
Grand Rapids, MI
01.2004 - 01.2013
- Supervised daily responsibilities of 7+ employees. Implemented daily work schedules and their completion.
- Interviewed individuals, families, and referral sources to evaluate risks; assessed appropriateness of referral services.
- Conducted scheduled and unscheduled foster home site visits to observe clients in home environment.
- Developed service plans with client and family input to identify strengths and needs to improve family functioning.
- Provided direct services. Counseling, money management, behavior management, and family support.
- Testified at family court hearings regarding client and family observations.
- Developed intervention recommendations for courts; provided testimony regarding customer functioning, needs, interventions, treatment progress, and recommendations for continued intervention or case dismissal.
- Collaborated with local public, private, and non-profit agencies to provide services to customers and families.
- Reported foster home licensing violations per State of Michigan mandates.
- Extensively documented case and investigative findings and reported to court judges and SOM stakeholders.
- Utilized Microsoft Office, Adobe, State of MI Foster Care Portal.
Timeline
Regional Career Services Manager
Ross Education
01.2023 - Current
Supervisor
Kent County Juvenile Detention
01.2020 - 01.2023
Employment Retention Management
ACSET/West Michigan Works
01.2018 - 01.2020
Director of Fitness Operations
WTS International
01.2013 - 01.2018
Permanency Planning Manager
Holy Cross Children's Services
01.2004 - 01.2013