Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalie Cervantes

Shawnee

Summary

Dynamic and results-driven bilingual professional with over three years of experience in consumer relations, sales, and office administration. Fluent in both English and Spanish, with a proven track record of providing exceptional customer service, and building strong relationships with diverse clientele. Skilled in managing client interactions through CRM systems, streamlining processes, and ensuring seamless communication. Possesses solid administrative and organizational skills, honed through extensive experience as a secretary and office administration. Adept at multitasking, prioritizing responsibilities, and maintaining a high level of attention to detail. Committed to fostering a positive and efficient work environment, while contributing to the overall success of the organization.

Overview

2
2
years of professional experience

Work History

Business Broker

KC Business Brokers
Kansas City
02.2025 - Current
  • Evaluated offers from potential buyers to ensure they were fair and reasonable for both parties involved.
  • Maintained detailed records of all transactions including sales price, terms, commissions earned.
  • Developed marketing strategies and plans for selling businesses.
  • Managed client portfolios by monitoring progress in the sale or purchase process.
  • Coordinated meetings between prospective buyers and sellers in order to discuss details of their proposed transaction.
  • Conducted market research to identify potential business opportunities for clients based on their needs and preferences, and provided expert guidance to clients throughout the entire buying or selling process.
  • Managed client databases using CRM software systems for the efficient organization of leads, contacts, appointments, and follow-ups.
  • • Cold call outreach for potential clients

Lead Sales Associate

Orangetheory Fitness
Olathe
01.2023 - 11.2024
  • Recommended products based on customer needs and preferences.
  • Participated in regular staff meetings to discuss ideas for promotions or special events.
  • Assisted customers with online ordering inquiries or problems.
  • Provided excellent customer service by addressing customer inquiries in a timely manner.
  • Implemented effective marketing strategies across multiple channels.
  • Facilitated the completion of all necessary paperwork related to sales transactions.
  • Provided technical support to users by troubleshooting hardware and software issues.
  • Resolved customer complaints via phone or email in a timely manner.

Secretary

AE Builders
Kansas City
04.2023 - 07.2024
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Prepared expense reports in accordance with company policies and procedures.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Organized and maintained filing systems for important documents.

Education

Certification - Interior Decorator And Organization

IAP Career College
Online

Certification - Business Broker

First Choice Business Brokers
Online

Skills

  • Market analysis
  • Client relationship management
  • CRM management
  • Lead generation
  • Document preparation
  • Communication skills
  • Time management
  • Trustworthiness
  • Bilingual (English, Spanish)
  • Sales
  • Organizational Skills
  • Phone Etiquette

Languages

English
Professional
Spanish
Professional

Timeline

Business Broker

KC Business Brokers
02.2025 - Current

Secretary

AE Builders
04.2023 - 07.2024

Lead Sales Associate

Orangetheory Fitness
01.2023 - 11.2024

Certification - Interior Decorator And Organization

IAP Career College

Certification - Business Broker

First Choice Business Brokers
Natalie Cervantes
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