NATALIE COLLINS
Chicago,IL
Overview
20
20
years of professional experience
Work History
Licensed Insurance Agent
AAA Auto Club Group
07.2023 - Current
- Cultivated relationships with key clients, resulting in increased customer loyalty and repeat business.
- Developed strategic sales plans to achieve territory goals and enhance market penetration.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Trained and mentored junior team members on effective sales techniques and product knowledge.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Insurance Agent
Oxford Auto Insurance
04.2015 - 06.2022
- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough policy reviews to ensure compliance and accuracy in documentation.
- Collaborated with underwriting team to assess risk factors and set appropriate premiums.
- Implemented customer relationship management systems to enhance client engagement and retention.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Patient Access Representative
St. Bernard's Hospital
08.2006 - 06.2014
- Facilitated patient check-in processes, ensuring accurate data entry and compliance with hospital policies.
- Coordinated insurance verification procedures, enhancing patient access to services and reducing delays.
- Managed appointment scheduling through electronic health record systems, optimizing patient flow and resource allocation.
- Trained new staff on operational procedures and customer service protocols, fostering a collaborative team environment.
Education
LICENSED PROPERTY & CASUALTY - CUSTOMER SERVICE
KENNEDY KING COLLEGE
Chicago, ILSkills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Customer service
- Quotes and sales
- Policy writing
Timeline
Licensed Insurance Agent
AAA Auto Club Group
07.2023 - Current
Insurance Agent
Oxford Auto Insurance
04.2015 - 06.2022
Patient Access Representative
St. Bernard's Hospital
08.2006 - 06.2014
LICENSED PROPERTY & CASUALTY - CUSTOMER SERVICE
KENNEDY KING COLLEGE