Natalie Colon
Hialeah
Summary
Highly organized Executive Assistant and Certified Medical Assistant with over 10 years of experience supporting executive operations, healthcare services, and administrative functions. Skilled in managing calendars, client relations, patient care, and regulatory compliance. Proven ability to multitask in fast-paced environments while maintaining professionalism, discretion, and exceptional service. Experienced in working with children and families in both clinical and community-based settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Baptist Health South Florida Federal Credit Union
Miami, FL
01.2024 - 03.2026
- Directed daily branch operations to ensure efficient service delivery and comprehensive staff support.
- Executed processing of complex account transactions, including account openings, closings, and loan applications.
- Ensured adherence to financial regulations and reporting standards.
- Facilitated training and onboarding of new employees on operational procedures and customer service standards.
- Delivered financial guidance and resolved member inquiries with expertise.
- Facilitated community outreach initiatives by organizing family-focused events.
Administrative Assistant
Miami Firefighters Federal Credit Union
Miami, FL
03.2023 - 01.2024
- Facilitated front-line administrative and member support services.
- Oversaw account services, including account openings, maintenance, and funding requests.
- Facilitated training programs for new hires to enhance operational consistency.
- Cultivated a high-quality, member-focused service environment.
Executive Administrative Assistant
Jewish Community Services of South Florida
Miami, FL
08.2022 - 03.2023
- Oversaw executive calendars, travel arrangements, and expense reporting processes.
- Oversaw maintenance of confidential records and streamlined administrative workflows.
- Facilitated collaboration between internal teams and external partners to enhance project outcomes.
- Facilitated youth and family-oriented community programs and events.
Case Specialist
Jackson Memorial Hospital
Miami, FL
12.2021 - 07.2022
- Facilitated case management and crisis intervention services for patients and families.
- Facilitated collaboration with pediatric teams to enhance care for children experiencing trauma or illness.
- Formulated comprehensive care plans and facilitated client access to community resources.
- Championed initiatives for mental health and family support services.
- Ensured accuracy and compliance in all documentation processes.
Medical Assistant / Front Office Administrator
Lab District
Miami, FL
01.2019 - 11.2021
- Oversaw phlebotomy procedures and vital sign assessments to ensure accurate specimen collection.
- Oversaw care delivery for pediatric patients during COVID-19 testing and routine visits.
- Managed scheduling, insurance verification, and billing operations to ensure seamless workflow.
- Oversaw HIPAA compliance and enforced infection control standards to safeguard patient privacy.
- Conducted training sessions for new staff on pediatric patient care techniques.
Education
High School Diploma -
Brookshire Academy
La Mesa, CA03.2019
Skills
- Bilingual: English & Spanish
- Executive & Administrative Support
- Calendar & Travel Coordination
- Office & Operations Management
- Phlebotomy & Clinical Procedures
- Patient Scheduling & Insurance Verification
- EMR/EHR Systems & HIPAA Compliance
- Crisis Management & Family Support
- Client & Vendor Relations
- Staff Training & Onboarding
Certification
- Certified Medical Assistant (CMA), 2019
- Phlebotomy Certification, 2019
- CPR & First Aid Certified
- HIPAA Compliance Training
Timeline
Assistant Manager
Baptist Health South Florida Federal Credit Union
01.2024 - 03.2026
Administrative Assistant
Miami Firefighters Federal Credit Union
03.2023 - 01.2024
Executive Administrative Assistant
Jewish Community Services of South Florida
08.2022 - 03.2023
Case Specialist
Jackson Memorial Hospital
12.2021 - 07.2022
Medical Assistant / Front Office Administrator
Lab District
01.2019 - 11.2021
High School Diploma -
Brookshire Academy