Karol Daniella Roa
The Station Tapas & Bar
Trenton,NJ
8
years of professional experience
Results-driven professional with over seven years of experience in restaurant management, customer service, and sales. Proven ability to lead teams, improve daily operations, deliver exceptional customer experiences, and achieve business goals. Strong leadership, communication, and problem-solving skills in fast-paced environments. Native Spanish speaker with conversational English skills.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Work History
Assistant Manager
1 Year 5 Months- Supervise daily restaurant operations and staff.
- Ensure excellent customer service and guest satisfaction.
- Train and support new employees.
- Assist with scheduling, inventory management, and operational procedures.
- Resolve customer concerns professionally and efficiently.
- Secured private and corporate events for the restaurant.
Restaurant Manager
2 Years 5 Months- Managed daily restaurant operations and staff performance.
- Oversaw customer service and handled guest concerns.
- Coordinated employee schedules and supervised team members.
- Maintained inventory and controlled operational costs.
- Ensured compliance with health and safety regulations.
- Directed daily operations, ensuring high-quality customer service and efficient workflow.
- Developed and executed marketing strategies to increase restaurant visibility and patronage.
- Resolved customer complaints promptly, maintaining satisfaction and loyalty through effective communication.
Sales & Customer Service Representative
3 Years 9 Months- Assisted customers with products and services.
- Built strong relationships with clients and resolved customer issues.
- Achieved sales targets through effective communication and product knowledge.
- Processed customer accounts and service requests.
- Maintained accurate customer records.
Education
Postgraduate Specialization - Senior Management
Bachelor’s Degree - Business Administration
Skills
Leadership
Team Management
Customer Service
Sales
Operations Management
Inventory Control
Conflict Resolution
Staff Training
Time Management
Problem Solving
Microsoft Office
Bilingual: English & Spanish
Decision-making
Timeline
Assistant Manager
The Station Tapas & Bar
03.2025 - CurrentRead More
Restaurant Manager
El Fogón Restaurant
10.2022 - 03.2025Read More
Sales & Customer Service Representative
Claro Colombia
10.2018 - 07.2022Read More
Fundación Universitaria del Área Andina
Bachelor’s Degree from Business Administration
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Fundación Universitaria Del Área Andina
Postgraduate Specialization from Senior Management
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