Aimee Batista
Riverview,FL
Summary
Dedicated and dependable professional with extensive experience in customer service, sales, team leadership, inventory management, and transportation services. Skilled at building positive client relationships, coordinating schedules, training team members, and providing exceptional customer support in fast-paced environments. Successfully completed Medical Office Administration with Billing & Coding at Hunter Business School on July 8, 2025. Bilingual in English and Spanish, highly organized, detail-oriented, and committed to delivering outstanding service while maintaining professionalism and efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Pupshi Cleaner
Riverview, FL
12.2016 - Current
- Supervised daily cleaning operations to ensure high standards of service delivery.
- Trained and mentored team members on best practices for cleaning and customer service.
- Implemented efficient scheduling systems to optimize staff allocation and minimize downtime.
- Conducted regular quality inspections to maintain compliance with health and safety regulations.
- Developed training materials that improved onboarding processes for new hires.
- Collaborated with management to refine cleaning procedures and enhance operational efficiency.
- Resolved customer inquiries and complaints promptly, improving overall client satisfaction.
Sales Associate
U.S. Polo Assn. Outlet
Orlando, FL
06.2018 - 11.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to optimize store presentation and attract customer interest.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling and reporting.
- Collaborated with team members to meet sales targets and maintain high levels of customer satisfaction.
Associate
Amazon Warehouse
Apollo Beach, FL
02.2017 - 05.2018
- Assisted in loading and unloading shipments, ensuring proper placement and organization.
- Collaborated with team members to streamline order fulfillment processes.
- Conducted regular quality checks on incoming products to maintain standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
Transportation Provider
Driver
Tampa, FL
12.2016 - Current
- Operated diverse transportation vehicles ensuring timely and safe deliveries.
- Maintained accurate records of routes, vehicle maintenance, and delivery schedules.
- Communicated effectively with clients to coordinate logistics and resolve issues.
- Implemented safety protocols to enhance operational efficiency and reduce risks.
- Optimized delivery routes to improve fuel efficiency and reduce travel time.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions using CRM software for accurate follow-up.
Cashier
Toys R Us
Tampa, FL
01.2016 - 03.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product information.
- Managed cash drawer, ensuring accuracy and accountability at all times.
- Collaborated with team members to maintain organized merchandise displays.
Assistant Manager - HR
Peche Motors, Dealer
Dominican Republic
12.2014 - 01.2016
- Assisted in recruitment process by screening resumes and coordinating interviews.
- Supported onboarding procedures, ensuring new hires received necessary training materials.
- Maintained HR records and personnel files, ensuring compliance with company policies.
- Collaborated with management to address employee concerns and improve workplace culture.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
Education
Software/technical Certificates -
CNSSC - High School
Dominican Republic06-2015
High School Diploma -
CNNSC
Dominican Republic06-2015
Skills
- Medical Office Administration
- Medical Billing & Coding
- Patient Scheduling
- Insurance Verification
- Customer Service
- Transportation Services
- Team Leadership
- Staff Training
- Inventory Management
- Administrative Support
- Microsoft Office
- Data Entry
- Problem Solving
- Bilingual: English & Spanish
Accomplishments
- Successfully completed Medical Office Administration with Billing & Coding training in July 2025.
- Maintained a strong record of customer satisfaction while providing transportation services since 2018.
- Trained and mentored new employees in customer service, sales, and company procedures.
- Managed daily operations, inventory, and staff performance in leadership roles.
- Coordinated schedules and logistics efficiently to ensure timely and reliable service.
- Consistently met productivity, sales, and customer service expectations in fast-paced environments.
- Developed strong bilingual communication skills, serving English- and Spanish-speaking customers effectively.
- Demonstrated adaptability by succeeding in transportation, retail, warehouse, management, and administrative environments.
- Recognized for professionalism, dependability, and strong problem-solving abilities.
- Built long-term client relationships through exceptional customer service and attention to detail.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
U.S. Polo Assn. Outlet
06.2018 - 11.2018
Associate
Amazon Warehouse
02.2017 - 05.2018
Assistant Manager
Pupshi Cleaner
12.2016 - Current
Transportation Provider
Driver
12.2016 - Current
Cashier
Toys R Us
01.2016 - 03.2017
Assistant Manager - HR
Peche Motors, Dealer
12.2014 - 01.2016
Software/technical Certificates -
CNSSC - High School
High School Diploma -
CNNSC