Natalie Cook
Nashua,NH
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Case Manager
Harbor Care, Supportive Services for Veteran Fam.
Nashua, NH
05.2022 - 08.2026
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed personalized service plans for individuals and families.
- Conducted assessments to identify client needs and connect them with appropriate resources.
- Monitored client progress with regular follow-up contacts to support goal achievement.
- Collaborated with community organizations to enhance service delivery.
- Documented case notes and ensured accuracy of client records for effective service delivery.
Youth Counselor
John Sununu Center
Manchester, NH
09.2020 - 05.2022
- Provided crisis intervention support during challenging situations with youth.
- Developed individualized action plans based on each youth's needs and strengths.
- Collaborated with parents and guardians to support youth development goals.
- Maintained accurate records of counseling sessions and youth progress.
- Implemented recreational activities fostering teamwork and cooperation among youth.
- Facilitated interactive workshops to develop clients' social skills and improve engagement.
- Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
- Advocated for resources and services to support youth well-being and personal growth.
- Displayed appropriate behavior to serve as a positive role model for youth., listened carefully to others and showed respect for people to promote positive influence for youngsters.
Internship Student
START Center- Community Bridges
Boscawen, NH
06.2019 - 05.2021
- Instructed small groups of special education adults on tailored learning objectives, promoting individual progress and skill acquisition.
- Designed individualized education plans for diverse needs.
- Developed and implemented behavior management plans for residents with challenging behaviors.
- Facilitated effective communication between residents, parents, and educators to resolve concerns and support student development.
- Collaborated with team members to create engaging educational materials for workshops, enhancing participant learning experience.
Education
Bachelor of Arts - Social Work
University of New Hampshire
NH05-2021
Skills
- Crisis intervention
- Service plan development
- Needs assessment
- Case documentation
- Client advocacy
- Resource coordination
- Behavior management
- Community engagement
- Problem solving
- Microsoft Office
- Networking
- Time management
- Communication
- Conflict resolution
- Active listening
Certification
- MOAB
- CPR Certified
- Crisis Resolution Trained
Timeline
Case Manager
Harbor Care, Supportive Services for Veteran Fam.
05.2022 - 08.2026
Youth Counselor
John Sununu Center
09.2020 - 05.2022
Internship Student
START Center- Community Bridges
06.2019 - 05.2021
Bachelor of Arts - Social Work
University of New Hampshire