Natalie Cortez

• Attended, participated, and contributed to monthly staff meetings addressing resident needs.
• Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
• Responded to room transfers, incident reports, and maintenance requests.
• Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

• Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
• Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
• Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
• Provided prompt and accurate services such as CPR and first aid during emergencies.
• Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Provided emotional support to patients and their families.

• Carefully monitored vitals as needed.

• Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
• Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
• Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
• Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.