Natalie Cortez

Coordinated ocean export shipments, ensuring compliance with international regulations and documentation requirements.

• Managed relationships with carriers and freight forwarders to optimize shipping routes and costs.
• Oversaw end-to-end shipment processes, from booking to final delivery, enhancing operational efficiency.
• Developed and implemented standard operating procedures for export documentation, improving accuracy and reducing errors.
• Maintained detailed records of all transactions, enabling accurate tracking and reporting on key performance metrics.
• Expedited urgent shipments by coordinating closely with carriers, customs officials, and warehouse staff for prompt delivery.
• Resolved any discrepancies in billing or documentation promptly, safeguarding company reputation and client trust.
• Evaluated and selected reliable carriers, maintaining strong working relationships for optimal service delivery.
• Used tracking spreadsheets to monitor information about customers, shipments and business activities.
• Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
• Responded to customer inquiries and resolved complaints, establishing trust and increasing satisfaction.
• Coordinated international shipments, ensuring compliance with export regulations and documentation requirements.
• Managed export documentation, including invoices, packing lists, and certificates of origin for timely delivery.

• Completed multiple tasks efficiently within established timeframes to support team objectives.
• Facilitated onboarding of new employees through training and documentation, enhancing integration into team.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced team performance by monitoring daily activities and mentoring team members.
• Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Conducted monthly inventories of raw materials and components on the work floor.
• Accomplished multiple tasks within established timeframes.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items and join reward programs.
• Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance shopping experience.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Collaborated with shift manager to resolve customer issues and address concerns, ensuring satisfaction.
• Managed cash drawer exceeding $Amount per shift; ensuring accurate financial transactions.