Natalie Cox

Leader with extensive Quest Diagnostics experience in problem solving and decision-making, skilled in addressing patient and client concerns promptly and efficiently. Proven ability to ensure health and safety procedures are followed while delivering exceptional customer service.

• Problem solving and decision making skills.
• Handling CPRs and TNPs. calling patients back, notifying the client and coaching the employee on proper processes.
• Ordering supplies, pushing supply orders, WFC, creating weekly team schedules, Saturday schedules, Cognos, rotating on call for call outs, and IOP observations.
• Temporally assisting at a Catalyst site learning new processes and helping to train and bring leadership to a new Quest IOP acquisition.
• Providing leadership by example in order to motivate the team towards success.
• Embracing constant change being made throughout the company and distributing those changes to the team I lead positively.
• Evaluating employee skills and knowledge regularly and offering feedback.
• Setting up new IOP sites and creating footprints for that site as a guide for floats.