NATALIE CUEVAS
Concord,NC
Summary
Professional with over 20 years of experience in cross functional areas to include retail, customer service, merchandising, administrative, management, and manufacturing. Project management skills to include order entry, purchasing, and invoicing. Ability to excel in fast-paced environments while maintaining attention to detail, troubleshoot issues, and versatile multitasker.
Overview
18
18
years of professional experience
Work History
Dairy Manager
Sprouts Farmers Market
06.2024 - Current
- Manage and stock products in line with company guidelines
- Convey standards, expectations, policy updates, and product knowledge to team members
- Deliver exceptional customer service consistently
- Provide comprehensive direction, coordination, and assessment of the department
- Maintain optimal stock levels by utilizing effective ordering techniques to boost sales and reduce waste
- Ensure the proper rotation of products to maintain freshness; remove expired items
- Lead a team dedicated to providing the highest quality products, exceptional service, and an outstanding customer experience.
Schematics Coordinator
Sprouts Farmers Market
02.2023 - 05.2024
- Responsible for the scheduling, coordination and execution of weekly store resets and projects for the Non-Perishable Deptartments as directed by the Support Office
- Foster a vibrant sales culture and enhance customer satisfaction by guaranteeing that store categories are arranged according to the schematics
- Work with the Scan Coordinators, Dept Managers and Assistant Store Manager to ensure schematic compliance is maintained and new items are correctly placed
- Provide timely feedback to Support Office Schematic Department for any issues or discrepancies on resets.
Service Manager (Special Work Assignment)
Sprouts Farmers Market
01.2024 - 04.2024
- Manage front-end operations, ensuring departmental records and cash handling/accounting adhere to company policies and procedures
- Assisted with breaking down, unloading, stocking, facing, and rotating merchandise
- Address any performance issues or conflicts among team members promptly and professionally
- Greet customers and assist them with their inquiries, product location, and purchases
- Handle customer complaints or concerns effectively, striving for satisfactory resolutions
- Ensure the store environment is clean, organized, and welcoming for shoppers.
Self-Employed
Etsy Shop
02.2019 - Current
- Provided exceptional customer service by responding to inquiries, processing orders, and handling returns or complaints promptly and professionally.
- Developed and executed marketing strategies, including social media promotion, SEO optimization, and email marketing to drive traffic and sales.
- Monitored and analyzed sales data to identify trends, measure performance, and make informed decisions about product offerings and pricing.
- Managed inventory levels to ensure product availability and timely restocking.
- Efficiently processed and shipped orders, ensuring timely delivery and maintaining high customer satisfaction.
- Utilized Etsy platform tools and features to enhance shop visibility, manage listings, and optimize search results.
- Designed and created unique products that cater to customer needs and market trends.
Production Supervisor
WEST-COM Nurse Call Systems
05.2014 - 02.2021
- Provided excellent customer service by responding directly to inquiries throughout the order process
- Verified, monitored and tracked the status of all orders to ensure completion and addressed any issues in the manufacturing process
- Checked inventory records to determine availability of requested merchandise
- Collaborated with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve issues or delays
- Assisted production manager to assess progress and implement changes as needed
- Prepared itemized invoices and reported amounts due for items purchased or services rendered
- Requisition and maintained inventories of materials or supplies necessary to meet production demands
- Maintained log of all invoices and cataloged orders for internal inquiries.
Order Editor
McGuire Furniture
03.2012 - 11.2012
- Provided quality control and accuracy of all customer order for high end furniture manufacturer distributor
- Communicated directly with customers regarding the entire ordering process from start to finish
- Reviewed all custom merchandise orders for accuracy and processed any incomplete orders
- Cataloged all completed orders for historical records.
Expeditor
The Home Depot
09.2008 - 08.2010
- Prepared purchase orders and send copies to suppliers and departments originating requests
- Responded to customer and supplier inquiries about order status, changes, or cancellations
- Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
- Back up associate for Special Orders, RTV's (Return to Vendor), and Receiving Supervisors.
Special Services Associate
The Home Depot
10.2006 - 09.2008
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Receive payment by cash, check, credit cards, gift cards or automatic debits
- Issue receipts, refunds, credits, or change due to customers.
Education
Skills
- SAP - Sharepoint - Google Drive
- MS Office - Word, Excel
- Adobe Photoshop & Illustrator
- Staff Management
- Merchandising - Display building
- Operations Management
- Inventory Control
Timeline
Dairy Manager
Sprouts Farmers Market
06.2024 - Current
Service Manager (Special Work Assignment)
Sprouts Farmers Market
01.2024 - 04.2024
Schematics Coordinator
Sprouts Farmers Market
02.2023 - 05.2024
Self-Employed
Etsy Shop
02.2019 - Current
Production Supervisor
WEST-COM Nurse Call Systems
05.2014 - 02.2021
Order Editor
McGuire Furniture
03.2012 - 11.2012
Expeditor
The Home Depot
09.2008 - 08.2010
Special Services Associate
The Home Depot
10.2006 - 09.2008
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