Natalie Davidson
Tarzana
Summary
Dynamic leader with extensive experience in managing operations and enhancing customer satisfaction. Known for cultivating strong relationships through exceptional communication and attention to detail, aimed at optimizing resource allocation and achieving strategic goals.
Overview
29
29
years of professional experience
Work History
Business Owner
Cardea Hospice/Home Health
Encino, CA
07.2019 - 06.2025
- Developed strategic care plans to enhance patient outcomes and satisfaction.
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Implemented staff training programs to improve service delivery and team efficiency.
- Coordinated interdisciplinary team meetings to align on patient care strategies and goals.
- Established partnerships with community organizations to expand service offerings and outreach.
- Managed financial budgeting, optimizing resource allocation for operational effectiveness.
- Established strong customer relationships through excellent communication and attentive service.
Business Owner
Factory Direct Lighting
Van Nuys, CA
04.2002 - 07.2018
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Office Manager
Dabmar Lighting
Oxnard, CA
03.1996 - 12.2002
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented office procedures to enhance productivity and streamline processes.
- Coordinated communication between departments, facilitating timely project updates and information sharing.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Paymaster
All Payments Services
Burbank, CA
06.1997 - 09.1999
- Maintained employee trust and confidentiality by safeguarding sensitive payroll information and adhering to privacy regulations.
- Assisted management in making informed decisions by generating detailed reports on various payroll metrics.
- Worked in a fast-paced, deadline driven environment with attention to detail and accuracy.
- Ability to efficiently organize work activities to meet daily and weekly deadlines.
- Timely processing of payroll for cast, crew and production employees, including union and non-union workers.
Education
High School Diploma -
Sherman Oaks Center For Enriched Studies
Reseda, CANo Degree -
Valley College
Valley Village, CASkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Bookkeeping
- Accounting
- Expense Analysis
- Conflict Resolution
- Accounts Payable/Receivable
Timeline
Business Owner
Cardea Hospice/Home Health
07.2019 - 06.2025
Business Owner
Factory Direct Lighting
04.2002 - 07.2018
Paymaster
All Payments Services
06.1997 - 09.1999
Office Manager
Dabmar Lighting
03.1996 - 12.2002
High School Diploma -
Sherman Oaks Center For Enriched Studies
No Degree -
Valley College