Natalie Davis
Tishomingo,Oklahoma
Summary
Contributed to daily operations by completing tasks efficiently. Supported patient care initiatives through timely work completion. Collaborated with team members to identify solutions for challenges.
Overview
9
9
years of professional experience
Work History
Health System Services Associate/ Client Services
Quest Diagnostics
Lewisville, TX
08.2018 - Current
- Facilitated resolution of client issues by gathering essential information and documentation prior to client contact.
- Facilitated timely and efficient communication with clients through phone and email to enhance client satisfaction.
- Consistently delivering the highest standards of patient care, contributing to a positive and supportive work environment with the small HSSA team.
- Remote work, OK
Training and development coordinator
Lisanti Foods Service of Texas
Flowermound, TX
02.2017 - 08.2018
- Leveraged customer service expertise to promptly address inquiries and efficiently resolve account issues, ensuring high levels of client satisfaction.
- Managed high call volumes in a fast-paced environment, demonstrating exceptional multitasking and organizational skills.
- Utilized strong communication skills to effectively convey complex information during training sessions, ensuring comprehension and retention.
Education
Arts And Science
Murray State College
Skills
- Facilitated effective communication between customers and service teams to resolve inquiries and issues
- Utilized strong written communication skills to convey complex information succinctly and accurately
- Ensured accuracy and precision in documentation and reporting to uphold quality standards
- Applied analytical skills to identify root causes and develop effective solutions
- Implemented active listening strategies to improve collaborative efforts
- Facilitated effective dialogue to enhance collaboration and understanding among team members
Timeline
Health System Services Associate/ Client Services
Quest Diagnostics
08.2018 - Current
Training and development coordinator
Lisanti Foods Service of Texas
02.2017 - 08.2018
Arts And Science
Murray State College