Natalie Day
Elizabethtown
Summary
Driven small business owner and college student working towards an Associate in Science degree. Proud of maintaining high grades while balancing work, school, and being a full time parent. Known for stepping into leadership roles naturally, earning management positions in every job I've had. Passionate about learning, teamwork, and creating for growth.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Brandy's Housekeeping
03.2022 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Food Service Manager
Fivestar Gas Station
12.2018 - 03.2022
- Managed daily food service operations ensuring compliance with health and safety regulations.
- Trained and supervised staff on food preparation techniques and customer service standards.
- Implemented inventory management practices to reduce waste and streamline supply ordering.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
Shift Manager
Arby's Restaurant
01.2017 - 11.2018
- Assisted in managing daily operations to ensure smooth workflow and customer satisfaction.
- Learned safety protocols and operational procedures to maintain a safe working environment.
- Supported team members in executing tasks efficiently, fostering collaboration and teamwork.
- Monitored inventory levels to ensure adequate stock for customer demands and operational needs.
- Trained new employees on standard operating procedures, promoting adherence to company policies.
Education
Associate of Science - Radiology
Elizabethtown Community And Technical College
Elizabethtown, KY12-2025
Skills
- Small business operations
- Planning and execution
- Business management and development
- Team building
- Customer service
- Decision-making
- Team leadership
Languages
English
Native or Bilingual
Timeline
Small Business Owner
Brandy's Housekeeping
03.2022 - Current
Food Service Manager
Fivestar Gas Station
12.2018 - 03.2022
Shift Manager
Arby's Restaurant
01.2017 - 11.2018
Associate of Science - Radiology
Elizabethtown Community And Technical College
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