Natalie Diaz
Asheville,NC
Summary
High-energy law enforcement professional seeking a position in Corrections or public Law Enforcement over-seeing safety and security. Special expertise in operational techniques, investigations, prison intelligence, and utilizing exceptional abilities in preventing violence and disturbances regardless of circumstance/location, particularly while in charge of maintaining discipline in prison and maintaining custodial care and control of inmates.
Overview
3
3
years of professional experience
Work History
CSA/OPS Agent
CRJ Aviation
01.2023 - Current
- Ensured compliance with FAA, TSA, airline and airport regulations.
- Spotted potential treats related to security at the airport and applied procedures to counteract them in a quick, safe and efficient way.
- Responsible for preparing and providing flight information for air and ground crew as well as pass along mission status/updates.
- Aided colleagues in other airport areas to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure.
- Assisted 100+ passengers, on average eight hours, through arrival and check-in processes including support for passengers with special requirements.
- Monitored the movement of aircraft to minimize delays and maximize safety. Coordinated communication between air traffic control and maintenance personnel.
- Maintained air-to-ground and point-to-point radio contact with with aircraft commanders.
- Accompanied aircraft as a member of the flight crew in order to monitor and handle cargo on a flight.
- Inspected and verified passenger documentation and managed passenger baggage processing including handling and fee calculations.
- Handled delayed baggage issues, ensuring a written report is completed and followed up with customers until the luggage is located, or the file is sent to systems baggage services.
- Informed customers of airline policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Correctional Officer II
Northeast Correctional Complex
01.2022 - 11.2022
- Guarded inmates in Penal institution in accordance with established policies, regulations, and procedures.
- Oversaw facility entrances to proactively prohibit escape or unauthorized entry.
- Endured verbal and mental abuse when confronted with hostile views of opinions of inmates and other persons in antagonistic environment.
- Communicated effectively and coherently with other staff or inmates with approved facility communication devices including telephone system, intercom system, and portable or base radios; demonstrated effective communicative skills with inmates, public and staff.
- Drove passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Settled disputes between inmates and collaborated with officers to diffuse escalated conflicts.
- Supervised and controlled inmate behavior during operation of detention center, or restrained by force if necessary, using handcuffs and other restraints.
- Supervised and coordinated work of other correctional service officers.
- Conducted periodic inspections in compliance with fire, safety, and sanitation guidelines.
- Inspected gates, locks, pie flaps, window bars, and grills for tampering.
- Led disciplinary hearings and made recommendations for sentencing.
- Completed intake paperwork, fingerprints and searches.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Correctional Officer I
Cross City Correctional Institution
06.2020 - 06.2021
- Trained in hand-to-hand combat, hand guns, rifles, non-lethal weapons, tactical firearms, defensive tactics/pepper spray, mechanical restraints, CPR/ first aid.
- Enforced rules and regulations governing facility security, inmate accountability, and inmate inmate conduct to ensure judicial sanctions are carried out and inmates remain in custody.
- Acquired basic knowledge of kitchen and laundry duties.
- Guarded and directed inmates during work assignments.
- Periodically authorized to carry firearms and to use
physical force, including deadly force, to maintain control of inmates. - Experience working various correctional posts, assignments (such as Control Room, Rear-gate, Housing Units, etc.)
- Met and dealt with people of differing backgrounds and behavioral patterns.
- Supervised up to 180 persons in multiple areas. Conducted routine and emergency head counts.
- Patrolled assigned areas for infraction of rules, unsatisfactory attitude or adjustment of prisoners, and for evidence of forbidden activities.
- Screened visitors and explained facility policies and requirements prior to entry.
- Observed and payed attention to detail in order to recognize signs of discord, abnormal behavior.
- Inspected mail for presence of contraband.
- Escorted inmates to and from visiting room, medical office, and religious services.
- Searched inmates and cells for contraband and confiscated unauthorized items.
Education
Information Technology
Keiser University
08.2018
Skills
- Cognitive flexibility and
control - Proven ability to excel
under pressure; daily incidents of threats, abuse, violence - Strong written and verbal communication
- Tactically Advantageous
- Sympathetic attitude towards welfare of others regardless of age, gender, religion and/or sexual orientation
- Strategic Planning Negotiations
Timeline
CSA/OPS Agent
CRJ Aviation
01.2023 - Current
Correctional Officer II
Northeast Correctional Complex
01.2022 - 11.2022
Correctional Officer I
Cross City Correctional Institution
06.2020 - 06.2021
Information Technology
Keiser University
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