Natalie Diaz
Garfield,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ferguson Showrooms
Mahwah, NJ
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' birthdays.
To-Go Server
Olive Garden Restaurant
Secaucus, NJ
10.2021 - 05.2022
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
Custodian
Bordentown Regional School District
Bordentown, NJ
11.2019 - 09.2020
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Lash Consultant
Amazing Lash Studio
Clifton, NJ
11.2018 - 11.2019
- Assisted clients in selection of lash length and color to create desired effects.
- Increased sales in lash salon by rolling out loyalty programs during check out.
- Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
Education
High School Diploma -
Garfield High School
Garfield, NJ06.2017
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Computer Proficiency
Money handling abilities
Microsoft Excel
Conflict Resolution
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Ferguson Showrooms
05.2022 - Current
To-Go Server
Olive Garden Restaurant
10.2021 - 05.2022
Custodian
Bordentown Regional School District
11.2019 - 09.2020
Lash Consultant
Amazing Lash Studio
11.2018 - 11.2019
High School Diploma -
Garfield High School