Natalie Espinoza
Rowland Heights,CA
Summary
Friendly Agent with commitment to developing, qualifying, and managing leads to increase new business. Very outgoing and easily gets along with others. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
OFFICE AGENT
Nippon Cargo Airlines
Los Angeles, CA
10.2022 - Current
- Responded promptly to customer inquiries and complaints in a professional manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Compiled data from various sources into reports using MS Excel spreadsheets.
Server
Olive Garden
Cerritos , CA
03.2021 - Current
- Greeted guests and provided menus.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
CSR
Global Paratransit
GARDENA, CA
05.2018 - 06.2020
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Developed strategies to improve quality of customer service delivery.
Education
High School Diploma -
Jordan High School
Long Beach, CA06-2017
Skills
- Technical Support
- Schedule Management
- Stress Management
- Positive Attitude
- Problem-Solving
- Documenting information
Languages
English
Professional
Spanish
Professional
Timeline
OFFICE AGENT
Nippon Cargo Airlines
10.2022 - Current
Server
Olive Garden
03.2021 - Current
CSR
Global Paratransit
05.2018 - 06.2020
High School Diploma -
Jordan High School
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