NATALIE FEEHAN

• Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Collected payments, processed transactions and updated relevant records.

* Monitored team performance and appearance to verify compliance with service and uniform standards.

* Bagged meals efficiently during busy periods with sales up to $3000 an hour.

* Drafted daily sales and labor reports and accurately reconciled cash drawers.

* Coordinated and packaged large catering orders for customer and community events.

* Trained 20+ employees to follow work processes and learn role-specific skills.

* Handled escalated complaints with swift acknowledgment and creative problem-solving.

* Checked inventory daily to verify supply levels for each shift.

* Created set-ups for each shift and assigned team members a specific position.

* Used POS systems to accurately input orders and process payments.

* Restocked supplies at workstations to help meet demands.

* Executed and assisted with housekeeping requirements.

* Recognized for successfully serving 56 guests in one hour.