NATALIE FILIPENKO
The Philly Special
Lutz,FL
6
years of professional experience
Motivated and dependable individual with a strong work ethic and a passion for providing excellent customer service. Highly organized, responsible, and eager to contribute to a dynamic team.
Work History
Manager in Charge
1 Year 4 Months- Managed team schedules, optimizing staffing levels for peak service times.
- Implemented process improvements, increasing efficiency in order fulfillment and customer satisfaction.
- Developed training programs, enhancing employee performance and service delivery.
- Oversaw daily operations to ensure smooth workflow and adherence to quality standards.
- Fostered a positive work environment, promoting teamwork and staff engagement initiatives.
- Established customer feedback mechanisms, leading to enhanced service protocols and operational adjustments.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Managed staff schedules, optimizing labor costs while maintaining service quality.
- Analyzed customer feedback to improve menu offerings and service delivery.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Server / Customer Service Representative
8 Months- Greet guests warmly and provide an exceptional dining experience.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately take customer orders and process transactions efficiently.
- Refilled beverages and provided unlimited breadsticks, contributing to a memorable dining experience.
- Addressed customer inquiries and resolved complaints, fostering customer satisfaction and loyalty.
- Address customer inquiries and resolve complaints professionally.
- Managed order accuracy and efficiency during high-volume service periods.
- Maintain cleanliness in dining areas, restrooms, and service stations.
- Delivered exceptional customer service, enhancing overall guest satisfaction during every visit.
Event Host / Server
1 Year 9 Months- Delivered exceptional customer service, enhancing guest experience during events, parties, and dining.
- Coordinated guest seating arrangements to optimize service flow and enhance event enjoyment.
- Served food and beverages, ensuring timely delivery and satisfaction at bowling lanes, restaurant, and private events.
- Engaged with guests to enhance experience and address inquiries promptly.
- Monitored event timelines, adjusting plans as necessary for optimal flow.
- Engaged with clients to understand event requirements and ensure satisfaction.
- Coordinated event logistics, including venue selection, catering, and audiovisual setup.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Protected young guests by monitoring activities and maintaining a strong perimeter for activities.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Resolved conflicts to restore customer satisfaction and promote loyalty to the company brand.
Education
High School Diploma
High School Diploma
Skills
Point of sale systems
Process optimization
Staff development
Team performance enhancement
Customer service
Client engagement
Organizational skills
Effective time management
Verbal communication
Timeline
Manager in Charge
The Philly Special
04.2025 - CurrentRead More
Server / Customer Service Representative
Fazoli's
05.2024 - 01.2025Read More
Event Host / Server
Main Event
11.2020 - 08.2022Read More
Cypress Creek
High School Diploma
Read More
Marchman Technical College
High School Diploma
Read More