My objective is to attain a position for the Coordinator, Collections Staff Timekeeping role. I have strived for excellence throughout the many years I've been with the organization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I feel I meet many of the qualifications you seek in a successful Coordinator, Collections Staff Timekeeper.
Overview
18
18
years of professional experience
Work History
Collections Specialist I
American Red Cross Blood Services
Richmond, VA
09.2016 - Current
Determine suitability of blood donation donors through the use of SQUIPP; current State and Federal guidelines, OSHA, CFR FDA, and internal/company procedures, personal education, and experience, Timely review of accumulated data to confirm established donor suitability, provide professional and courteous customer service, provide appropriate donor care as needed, complete blood drive set-up, process blood products, compete required additional training as required
Additional responsibilities included on-the-job training and preceptorship of new personnel, provide classroom instruction for new and incumbent staff, maintain accurate and up-to-date knowledge of all functional techniques per SQUIPP, OSHA, CFR, and FDA regulations, perform as standing role model to new and incumbent staff, exhibit appropriate judgement in regards to staff procedural understanding and interpretation, demonstrate proficiency in Learner Management Systems and Biomedical Integrated Systems
Classroom Instructor
American Red Cross Blood Services
01.2014 - 06.2016
Demonstrate instruction for new and incumbent staff, Maintain accurate knowledge all functional techniques per SQUIPP, OSHA, CFR and FDA regulations, Act as standing role model to new and incumbent staff, Exhibit appropriate judgment in regards to staff procedural understanding, Proficient in Learner Management Systems/Biomedical Integrated Systems
Collections Technician III
American Red Cross Blood Services
05.2008 - 06.2016
Perform donor health history/ manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned
Collections On-The-Job Trainer/Preceptor
American Red Cross Blood Services
04.2008 - 06.2016
Demonstrate instruction for new and incumbent staff, Maintain accurate knowledge all functional techniques per SQUIPP, OSHA, CFR and FDA regulations, Act as standing role model to new and incumbent staff, Exhibit appropriate judgment in regards to staff procedural understanding, Proficient in Learner Management Systems/Biomedical Integrated Systems
Collections Technician II
American Red Cross Blood Services
03.2008 - 05.2008
Perform donor health history/ manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned
Collections Technician
American Red Cross Blood Services
10.2006 - 03.2008
Perform donor health history/ manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned
Education
CPR Certified -
Spotsylvania Vocational Center
Fredericksburg, VA
Skills
Records Maintenance
Investigation due diligence
Records Management
Conflict resolution techniques
New Hire Training
Team Oversight
Relationship Building
Event Planning
Following conversation scripts
Sales experience
Account Review
Knowledge
American Red Cross Blood Services, Richmond, VA, Collections Specialist I, 09/2016, Present, Determine suitability of blood donation donors through the use of SQUIPP; current State and Federal guidelines, OSHA, CFR FDA, and internal/company procedures, personal education, and experience, Timely review of accumulated data to confirm established donor suitability, Provide professional and courteous customer service, Provide appropriate donor care as needed, Complete blood drive set-up, Process blood products, Complete required additional training as required, On-the-job training and preceptorship of new personnel, Provide classroom instruction for new and incumbent staff, Maintain accurate and up-to-date knowledge of all functional techniques per SQUIPP, OSHA, CFR, and FDA regulations, Perform as standing role model to new and incumbent staff, Exhibit appropriate judgement in regards to staff procedural understanding and interpretation, Demonstrate proficiency in Learner Management Systems and Biomedical Integrated Systems
American Red Cross Blood Services, Richmond, VA, Collections Technician III, 05/2008, 06/2016, Perform donor health history/manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned
American Red Cross Blood Services, Richmond, VA, Collections Technician II, 03/2008, 05/2008, Perform donor health history/manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned
American Red Cross Blood Services, Richmond, VA, Collections Technician, 10/2006, 03/2008, Perform donor health history/manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned
American Red Cross Blood Services, Richmond, VA, Collections On-The-Job Trainer/Preceptor, 04/2008, 06/2016, Demonstrate instruction for new and incumbent staff, Maintain accurate knowledge all functional techniques per SQUIPP, OSHA, CFR and FDA regulations, Act as standing role model to new and incumbent staff, Exhibit appropriate judgment in regards to staff procedural understanding, Proficient in Learner Management Systems/Biomedical Integrated Systems
American Red Cross Blood Services, Richmond, VA, Classroom Instructor, 01/2014, 06/2016, Demonstrate instruction for new and incumbent staff, Maintain accurate knowledge all functional techniques per SQUIPP, OSHA, CFR and FDA regulations, Act as standing role model to new and incumbent staff, Exhibit appropriate judgment in regards to staff procedural understanding, Proficient in Learner Management Systems/Biomedical Integrated Systems
Supply Chain Volunteer Program Associate at American Red Cross Blood ServicesSupply Chain Volunteer Program Associate at American Red Cross Blood Services