Summary
Overview
Work History
Education
Skills
Knowledge
Timeline
Generic

Natalie Foley

Fredericksburg,VA

Summary

My objective is to attain a position for the Coordinator, Collections Staff Timekeeping role. I have strived for excellence throughout the many years I've been with the organization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I feel I meet many of the qualifications you seek in a successful Coordinator, Collections Staff Timekeeper.

Overview

18
18
years of professional experience

Work History

Collections Specialist I

American Red Cross Blood Services
Richmond, VA
09.2016 - Current
  • Determine suitability of blood donation donors through the use of SQUIPP; current State and Federal guidelines, OSHA, CFR FDA, and internal/company procedures, personal education, and experience, Timely review of accumulated data to confirm established donor suitability, provide professional and courteous customer service, provide appropriate donor care as needed, complete blood drive set-up, process blood products, compete required additional training as required
  • Additional responsibilities included on-the-job training and preceptorship of new personnel, provide classroom instruction for new and incumbent staff, maintain accurate and up-to-date knowledge of all functional techniques per SQUIPP, OSHA, CFR, and FDA regulations, perform as standing role model to new and incumbent staff, exhibit appropriate judgement in regards to staff procedural understanding and interpretation, demonstrate proficiency in Learner Management Systems and Biomedical Integrated Systems

Classroom Instructor

American Red Cross Blood Services
01.2014 - 06.2016
  • Demonstrate instruction for new and incumbent staff, Maintain accurate knowledge all functional techniques per SQUIPP, OSHA, CFR and FDA regulations, Act as standing role model to new and incumbent staff, Exhibit appropriate judgment in regards to staff procedural understanding, Proficient in Learner Management Systems/Biomedical Integrated Systems

Collections Technician III

American Red Cross Blood Services
05.2008 - 06.2016
  • Perform donor health history/ manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned

Collections On-The-Job Trainer/Preceptor

American Red Cross Blood Services
04.2008 - 06.2016
  • Demonstrate instruction for new and incumbent staff, Maintain accurate knowledge all functional techniques per SQUIPP, OSHA, CFR and FDA regulations, Act as standing role model to new and incumbent staff, Exhibit appropriate judgment in regards to staff procedural understanding, Proficient in Learner Management Systems/Biomedical Integrated Systems

Collections Technician II

American Red Cross Blood Services
03.2008 - 05.2008
  • Perform donor health history/ manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned

Collections Technician

American Red Cross Blood Services
10.2006 - 03.2008
  • Perform donor health history/ manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned

Education

CPR Certified -

Spotsylvania Vocational Center
Fredericksburg, VA

Skills

  • Records Maintenance
  • Investigation due diligence
  • Records Management
  • Conflict resolution techniques
  • New Hire Training
  • Team Oversight
  • Relationship Building
  • Event Planning
  • Following conversation scripts
  • Sales experience
  • Account Review

Knowledge

  • American Red Cross Blood Services, Richmond, VA, Collections Specialist I, 09/2016, Present, Determine suitability of blood donation donors through the use of SQUIPP; current State and Federal guidelines, OSHA, CFR FDA, and internal/company procedures, personal education, and experience, Timely review of accumulated data to confirm established donor suitability, Provide professional and courteous customer service, Provide appropriate donor care as needed, Complete blood drive set-up, Process blood products, Complete required additional training as required, On-the-job training and preceptorship of new personnel, Provide classroom instruction for new and incumbent staff, Maintain accurate and up-to-date knowledge of all functional techniques per SQUIPP, OSHA, CFR, and FDA regulations, Perform as standing role model to new and incumbent staff, Exhibit appropriate judgement in regards to staff procedural understanding and interpretation, Demonstrate proficiency in Learner Management Systems and Biomedical Integrated Systems
  • American Red Cross Blood Services, Richmond, VA, Collections Technician III, 05/2008, 06/2016, Perform donor health history/manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned
  • American Red Cross Blood Services, Richmond, VA, Collections Technician II, 03/2008, 05/2008, Perform donor health history/manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned
  • American Red Cross Blood Services, Richmond, VA, Collections Technician, 10/2006, 03/2008, Perform donor health history/manual and automated red cell phlebotomy as per SQUIPP, OSHA, CFR and FDA regulations, Operate under professional customer service values, Comply with all ARC policies and procedures, Comfortable performing drive set up, processing donor care and packing of blood as needed, Complete required reading and training as assigned
  • American Red Cross Blood Services, Richmond, VA, Collections On-The-Job Trainer/Preceptor, 04/2008, 06/2016, Demonstrate instruction for new and incumbent staff, Maintain accurate knowledge all functional techniques per SQUIPP, OSHA, CFR and FDA regulations, Act as standing role model to new and incumbent staff, Exhibit appropriate judgment in regards to staff procedural understanding, Proficient in Learner Management Systems/Biomedical Integrated Systems
  • American Red Cross Blood Services, Richmond, VA, Classroom Instructor, 01/2014, 06/2016, Demonstrate instruction for new and incumbent staff, Maintain accurate knowledge all functional techniques per SQUIPP, OSHA, CFR and FDA regulations, Act as standing role model to new and incumbent staff, Exhibit appropriate judgment in regards to staff procedural understanding, Proficient in Learner Management Systems/Biomedical Integrated Systems

Timeline

Collections Specialist I

American Red Cross Blood Services
09.2016 - Current

Classroom Instructor

American Red Cross Blood Services
01.2014 - 06.2016

Collections Technician III

American Red Cross Blood Services
05.2008 - 06.2016

Collections On-The-Job Trainer/Preceptor

American Red Cross Blood Services
04.2008 - 06.2016

Collections Technician II

American Red Cross Blood Services
03.2008 - 05.2008

Collections Technician

American Red Cross Blood Services
10.2006 - 03.2008

CPR Certified -

Spotsylvania Vocational Center
Natalie Foley