Natalie Forkapa
Copley,OH
Summary
Dynamic Beauty Advisor with extensive retail experience at Sally Beauty, excelling in customer service and product knowledge. Proven ability to enhance client satisfaction through personalized recommendations and effective communication. Skilled in sales coordination and relationship building, consistently driving sales and fostering a positive shopping experience. Passionate about beauty trends and client education. Friendly and passionate beauty professional and just graduated but now have 1 year of experience in the salon industry, specializing in hair styling/coloring/ micro blading/ lash extension/ hair extension/ blonding/ and hair cutting. Known for exceptional client care, attention to detail, and strong teamwork in fast-paced environment and good in maintaining a clean and welcoming salon atmosphere, while supporting stylists and ensuring smooth day-to-day operations.ons. Eager to contribute creativity, professionalism, and a positive attitude to a dynamic salon team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sally Beauty
Fairlawn, OH
01.2025 - Current
- Assisted customers in selecting beauty products and services.
- Educated clients on product benefits and application techniques.
- Maintained store cleanliness and organized product displays.
- Processed customer transactions accurately and efficiently.
- Collaborated with team members to enhance customer service experience.
- Stayed updated on industry trends and new product launches.
- Provided support during promotional events and in-store demonstrations.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Recommended merchandise based on expert product knowledge and client preferences.
- Ensured that all displays were neat and organized at all times.
- Answered store and merchandise questions and led customers to wanted items.
- Created a positive shopping experience for each customer through effective communication skills.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Sales Associate
Old Navy
Fairlawn, Ohio
11.2024 - 02.2025
- Assisted customers with product selection and inquiries.
- Maintained product displays to ensure a visually appealing store layout.
- Processed sales transactions accurately using point-of-sale systems.
- Participated in inventory management by restocking shelves and organizing products.
- Collaborated with team members to enhance customer service experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Restaurant Hostess
Hooley House
Fairlawn, Ohio
01.2023 - 10.2023
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating efficiency.
- Coordinated with servers to ensure smooth guest transitions.
- Assisted in maintaining cleanliness and organization of the entrance area.
- Provided menus and informed guests about daily specials.
- Collaborated with kitchen staff to manage wait times effectively.
- Supported team members during busy shifts to enhance service flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
Cosmetology
Brown Aveda
Strongsville, OH02-2026
GED -
Copley High School
Fairlawn, OH01-2025
Skills
- Customer service
- Product knowledge
- Team collaboration
- Time management
- Counter management
- Color matching techniques
- Customer needs assessment
- Customer consultation
- Product demonstrations
- Personalized recommendations
- Sales closing
- Relationship building
- Verbal and written communication
- Appointment scheduling
- Flexibility and adaptability
- Sales coordination
- Beauty trends
- Organization and multitasking
- Clear communication
- Cosmetology
- Retail experience
- Empathy and patience
- Active listening
- Brand awareness
- Demonstration skills
- Cosmetics industry trends
- Beauty routine advice
- Sales expertise
Certification
- certified in lash extensions
- certified in hair extensions
- certified in micro blading
Timeline
Beauty Advisor
Sally Beauty
01.2025 - Current
Sales Associate
Old Navy
11.2024 - 02.2025
Restaurant Hostess
Hooley House
01.2023 - 10.2023
Cosmetology
Brown Aveda
GED -
Copley High School
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