Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Natalie Fraga

Garland

Summary

With a proven track record at DHS Realty and previous work history, I excel in client management, ensuring optimal contract terms and enhancing customer satisfaction. Fluent in Spanish, my negotiation expertise and strong organizational skills have significantly contributed to business development. Experienced with property sales and client relationship management, ensuring smooth transactions from start to finish. Have worked using market analysis and strategic negotiation to meet client goals, achieving client satisfaction through clear communication and personalized service.

Overview

7
7
years of professional experience

Work History

Real Estate Agent

DHS Realty
11.2023 - Current
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Prepared and presented contracts and other legal documents to clients.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed strong relationships with mortgage brokers, lenders, and other professionals to streamline the home buying process for clients.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Negotiated, facilitated, and managed real estate transactions.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.

Auto and Home Insurance Agent

Ai United Insurance
05.2021 - 09.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.

Waiter/ Delivery Driver/ Busser/Order Entry Specialist

Opa Greek Taverna
05.2020 - 02.2021


  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste, interest, and dietary restrictions.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Promoted specials or upsold items to increase average check amount.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Answered customers' questions, recommended items, and recorded order information.

Office File Clerk

CCM Finance LLC
05.2018 - 08.2019
  • Streamlined office operations by efficiently organizing and maintaining files, records, and documents.
  • Contributed to improved office productivity by consistently updating and purging outdated files from the system.
  • Assumed responsibility for securely archiving inactive files as per company retention guidelines.
  • Ensured timely response to information requests by promptly retrieving and distributing required files to appropriate personnel.
  • Maintained physical and computer-based filing systems.
  • Examined, categorized, and sorted incoming documents.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Monitored and updated filing systems to meet organization standards.
  • Identified and resolved filing discrepancies.
  • Archived and disposed of documents according to established policies.
  • Compiled, sorted and filed high volume of documents.

Education

High School Diploma -

Lakeview Centennial High School
06-2021

Real Estate License - Real Estate

Champions School of Real Estate
8460 President George Bush Tpke, Dallas, TX 75252
10-2023

Skills

  • Strong organizational skills
  • Highly Professional
  • Property valuation
  • Client Representation
  • Lead Follow Up
  • Client management
  • Negotiation expertise
  • Sales closing
  • Client Needs Assessment
  • Contract Preparation
  • Business Development
  • Active Texas Real Estate License
  • FLUENT IN SPANISH

Affiliations

  • National Association of REALTORS®
  • Texas Realtors®
  • Collin County Area REALTORS®


Timeline

Real Estate Agent

DHS Realty
11.2023 - Current

Auto and Home Insurance Agent

Ai United Insurance
05.2021 - 09.2022

Waiter/ Delivery Driver/ Busser/Order Entry Specialist

Opa Greek Taverna
05.2020 - 02.2021

Office File Clerk

CCM Finance LLC
05.2018 - 08.2019

High School Diploma -

Lakeview Centennial High School

Real Estate License - Real Estate

Champions School of Real Estate

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