Natalie Garcia
Ely,NV
Summary
Proven leader and effective decision-maker, excelled at McDonald’s by enhancing team performance and customer satisfaction. Skilled in cash handling and employee training, I adeptly resolved escalated issues, ensuring adherence to cleanliness and food safety standards. My approach boosted overall efficiency, showcasing a strong work ethic and exceptional customer service focus.
Overview
4
4
years of professional experience
Work History
Shift Manager
Mcdonald’s
06.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
Associates Of Arts - Nursing
Great Basin College
ElySkills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Exceptional customer service
- Strong Work Ethic
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Sales expertise
- Food safety understanding
- Supply Restocking
Accomplishments
- Serve safe certified
- Digitally certified
- HU manager courses
- Able to fully service machines
- Flexible to work in any position
Timeline
Shift Manager
Mcdonald’s
06.2020 - Current
Associates Of Arts - Nursing
Great Basin College